What are the responsibilities and job description for the Customer Service Representative Intern position at Carroll Electric Cooperative Corporation?
PURPOSES SPECIFIC TO THE POSITION
Provides a wide range of support to the Customer Service Department.
RELATIONSHIPS
- Reports to Manager, Customer Support.
- Directs - none.
- Cooperates or coordinates with all persons both within and outside the cooperative as deemed necessary to carry out the responsibilities of the position.
RESPONSIBILITIES AND DUTIES
- Receives, issues appropriate receipt for, and deposits monies received by the cooperative and prepares and reconciles reports of such receipts and deposits.
- Effectively communicates with the public via telephone, in person, and electronic means.
- Accepts applications for membership and electric service, initiates action on consumer connect, reconnect, and disconnect orders, and explains requirements, rules, regulations and applicable policies to persons so involved.
- Performs scanning, filing, and navigates the Cooperative's systems to process service orders and other tasks.
- Assists with preparing and updating various reports, agendas, notes, etc.
- Safely operates Cooperative vehicles to run errands and perform other tasks.
- Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment. Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally.
- Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information.
- Performs other duties as requested or required by the position.