HELP DESK SPECIALIST I

Since 1946, Carroll Daniel Construction has been built on a strong foundation of integrity. We believe in doing the right thing and delivering on the promises; we make no exceptions. Our goal on every project is to earn a highly satisfied customer for life.

We are heavily invested in a forward-thinking work environment, where we apply advancements in construction technologies to old fashion know how. We never settle for how it’s always been done and embrace new ideas that yield better solutions for our clients. We believe by staying ahead of trends, our clients can be confident their buildings will serve their needs now and well into the future.

When working with Carroll Daniel, you will be treated like family. We train every employee, from hourly staff to company executives, to deliver the Carroll Daniel Way, a long-standing tradition carried forth by three generations of family leadership. It focuses on providing a superior customer experience on every project, for every client, every time. When you work with Carroll Daniel you will feel important to us, because you are.

JOB DESCRIPTION
POSITION SUMMARY

Description:

This is a full-time Tier I support position acting as a gatekeeper for all IT related issues. This person will escalate issues when necessary to other personnel, but instead of a traditional hand-off from one person to another, in most cases, stand over someone's shoulder and "See" the solution so learning is always occurring.

Responsibilities:

• Tier I Help Desk and occasional coordination of technical support with outside vendors
• Ticket escalation
• Support for field technology
• Participate in mobile device management.
• New user equipment setup and imaging
• Meeting Room AV Support
• Participate in occasional after-hours help desk support and system maintenance.
• Ability to quickly transition between tasks. 

Environment:

• Six office locations
• 20 jobsite locations
• Occasional same day travel to jobsites or remote offices (less than 5%)
• Will work from our office at 330 Main Street Gainesville, GA 30503
• Ability to lift the weight of a traditional laptop or monitor.

Experience and Education:

• Minimum two-year degree in a related program
• Two years’ experience in a help desk position

The above descriptions cover the principal duties and responsibilities of the job.  The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. 

Carroll Daniel Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Carroll Daniel Construction is a background screening, drug-free workplace.