Experience Design Specialist I or II - Makerspace

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  Incorporates excellent customer service skills and finds solutions to Exploration Commons related questions.
• Plans, prepares, and presents training on Exploration Commons resources (makerspace, kitchen, and meeting rooms) for individuals and groups, ensuring safe operation.
• Conducts programs in the makerspace, kitchen, or meeting rooms on a variety of topics.
• Provides project management for long-term, larger scale projects or initiatives.
• Operates all audiovisual equipment in all meeting rooms.
• Maintains Exploration Commons equipment, including basic maintenance and repair, installing and updating software and applications, etc.
• Maintains 3D printers and supports centralized 3D printing service.
• Maintains and provides systemwide support for maker equipment (3D printers and VR gear).
• Creates content and examples to showcase applications of new technology at CCPL.
• Provides supervision and oversight for volunteers and interns.
• Serves on committees and participates in workshops, seminars, and training as requested.
• Learns new skills and technologies to retain proficiency in areas of expertise via online and in-person training.
• Works with community partners for program and content creation.
• Maintains, monitors, and troubleshoots kitchen equipment.
• Maintains high quality standards of products and services.
• Performs other duties as instructed and assigned.

Required Knowledge, Skills, and Abilities:

• Commitment to excellent customer service.
• Ability to create and tailor instruction based on individual need and experience.
• Ability to work independently and as a member of a team.
• Must be a self-starter and motivated to learn new technologies.
• Ability to design new objects using CAD and other available design software.
• Ability to learn kitchen maintenance responsibilities and operate all equipment.
• Ability to learn the use of all equipment located in the makerspace and be able to provide; basic training on all equipment.
• Ability to maintain effective working relationships with all staff.
• Project management skills.
• Ability to effectively manage time and prioritize duties/responsibilities.
• Must be able to work evenings and weekends as needed.

Education and Experience:

I: High School diploma/G.E.D. and 1-2 years directly related experience; Associate degree or college coursework in a related field preferred.

OR

II: Bachelor’s Degree and 1 – 2 years directly related experience.

Requires 90 contact hours of approved in-service training through Library Associate Training Institute (LATI) within first 2 years of employment or 9 hours of formal academic course work in library science.

AND

• Instructional experience preferred.
• Proficiency with design software (Adobe Creative Cloud and Autodesk).
• Familiarity with the makerspace and/or kitchen equipment.
• Highly effective communicator via email, telephone, and in person.