Student Employment - Saints Success Center Office Assistant

Applicant must be a current Carroll College student enrolled in at least 6 credits to be eligible to apply.

Department: Saints Success Center

Purpose of the job: To serve as a vital member of the Saints Success Center (SSC), which includes the Dean of Students Office, Career Services, Academic Advising, Veteran Services, Residential Life and Housing, Global Learning, Accessibility Services, and Campus Safety and Security. As an office assistant you will be the “face” of the SSC, and you will be the first person to represent the center to the public, whether that be students, families, professors, or other visitors. The successful candidate will serve as the front-desk representative, helping the SSC conduct regular business by checking in students for their appointments, collaborating with all office professional staff to answer student questions, and assisting in the development of office projects and routine office procedures.

Duties and Responsibilities:

• Utilize strong customer service skills, manage the SSC reception desk.
• Attend a bi-weekly staff meeting.
• Respond to phone calls and voicemails to answer questions and direct callers to the appropriate resource.
• Correspond with students and faculty through the Academic Advising, SSC, Career Services, and ResLife email accounts.
• Assist students with checking in for, and making appointments with, the SSC staff, including the Dean of Students office, Career Services, Academic Advising, Veteran Services, Residential Life and Housing, Global Learning, Accessibility Services, and Campus Safety and Security.
• Collaborate with Campus Safety and Security to distribute parking passes.
• Collaborate with the Testing Center to assist with Test pick-up and drop-off.
• Serve as a Peer Advisor to Carroll undergraduate students.
• Follow a designated protocol for printing and assignment of staff and student ID cards.
• Assist in the maintenance of the online job board with Handshake (and Carroll Connect, when applicable).
• Complete assigned tasks as delegated by SSC staff, including fi ling or delivering documents (including exams), making copies, scanning items, engaging in departmental projects, and completing other duties as assigned.
• Maintain confidentiality and integrity when processing incoming and outgoing mail that may include course exams delivered by professors.
• Update and organize project binders.
• Maintain a clean work environment and provide physical assistance - move tables, refill the water jug, clean offices, etc. - when prompted.
• Work with SSC offices on special projects such as orientation, onboarding international students, career fairs, etiquette dinner, proctoring during finals week, graduation, etc.

Qualifications:

• Be a student at Carroll College enrolled in at least 6 credits.
• Strong interpersonal skills and ability to work in a collaborative team environment.
• Excellent organizational and time management skills.
• Demonstrated excellence in written and oral communication.
• Experience utilizing Google Drive, Word, and Carroll Okta Services.
• Previous office experience is a plus, but not required.

Successful candidates will:

• Embrace the Carroll Motto of “Not for School, but for Life”.
• Recognize the educational journey of each student and their individual development.
• Feel comfortable approaching their peers to offer assistance and working collaboratively with every student who enters the Saints Success Reception Office so that they feel supported and encouraged.
• Have the ability to work independently and creatively.
• Have the ability and motivation to learn about available resources to become effective in dealing with students seeking information.
• Join in on a culture that shares ideas, is agile in how we operate, laughs as a regular part of our work and represents Carroll College well.

Employment Specifications: Work-study preferred, but not required.

Approximate Hours/Week: 10 hrs/week

Special Time/Schedule Requirements: Flexible – Monday through Friday 9am to 5pm

Length of Employment: Academic Year

Wage Rate: $12.00/hr

Application procedure: CLICK HERE to apply via Google

Contact Information: Email reslife@carroll.edu