Associate Director Career Services

Summary

The Director or Associate Director of Career Services provides oversight of the day-to-day functions of the Career Services department. The position is responsible for adherence to all Career Services policies and procedures. Manages, develops, and trains campus Career Services associates. The position is accountable for achieving campus benchmarks for externship setup, employment start dates, and placement rates.

This position requires autonomy in daily performance and the ability to make refined judgments, applying specialized knowledge of career services processes, procedures, and practices. The role requires detailed knowledge of student management databases and other college systems.

Essential Duties and Responsibilities

• Provides leadership, ongoing training, development, and performance management of all Career Services team members, ensuring a high level of customer service and performance.
• Conducts monthly formal observations of Career Services Advisors to support their coaching and development.
• Maintaining compliance with all policies, overall processes, and procedures for the campus Career Services department
• Manages adherence to workflows that lead to improved activity metric performance and increased placement rate.
• Collaborate with the home office to set employment start goals and monitor achievement of set metrics
• Monitors the daily activity of Career Services staff
• Management of employment documentation discrepancies to achieve compliance and minimum discrepancy benchmark
• Prepares and conducts performance evaluations for Career Services staff
• May manage own caseload of students and the graduate life cycle
• Manages career services, employer and student engagement events
• Attend various meetings to support the Career Services department
• Maintains compliance with all externship policies and practices for the campus career services department
• Ensure that all externship students are set up in sites on time that meet program requirements.
• Monitors compliance with campus-level affiliation agreements.
• Leads and supports campus goals and initiatives by supporting activities, events, and graduation ceremonies.
• Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate.
• Completes other duties as assigned.

Supervisory Responsibilities
This position has direct supervisory responsibilities for the Career Service team. Duties include interviewing, hiring, training employees, planning and directing work, appraising performance, addressing complaints, and resolving issues with discretion and independent judgment.

Competency
To perform the job successfully, an individual should demonstrate the following competencies:

Core Competencies:

Integrity and Ethics - Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Professionalism – Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.

Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real-time to match the shifting demands of different situations.

Organization Support – Supports the organization’s goals and values. Is keenly aware of the time frame in which tasks or projects need to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.

Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listening to others and allows them to make their point.

Job Competencies:

Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.

Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.

Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status.

Professional Development – Commits to his/her professional development and personal development to stay current in field.

Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.

Computer Skills – To perform this job successfully, an individual should have experience with Microsoft Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree preferred, Associate Degree required
• Minimum of 3 years of job development, career services, outbound sales or agency recruiting experience.
• Superior organizational, problem-solving, multi-tasking, and time management skills.
• Excellent interpersonal, written, and oral communication skills are required.
• Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation.

As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System.

Education

• Associate's or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.