What are the responsibilities and job description for the Critical Systems Service Account Manager (Hybrid) position at Carrier?
About Carrier:
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
About this role:
The Service Account Manager is the individual that will “Own the Relationship” between service operations and the data center hyperscale and colocation clients. The successful account manager ensures that contracted services are delivered to ensure customer satisfaction while meeting company goals.
Key Responsibilities:
Develop, refine, and update the service playbook for assigned customer program to support business improvement for areas of assigned programs including key stakeholders, invoicing and collection expectations, documentation standards.
Coordinate and manage work to be performed for the customer.
Coordinate creation of mission critical work orders and manage execution.
Ensure profitable execution of all service delivery plans and owner direct installation work.
Effectively manage cash flow, costs, billings, and receivables.
Maintain profitability goals and positive cash flow within the portfolio.
Effectively communicate financial status to the Client Manager Director.
Ensure that the existing customer base is satisfied, and renewal rates are attained.
Perform, implement, and monitor corrective actions to employee or customer complaints.
Monitor Customer feedback and take appropriate action.
Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.
Ensure department’s timely completion of required training.
Required Qualifications:
High School Diploma or GED
4 years of experience supporting high impact, cross-functional projects.
Travel Requirement: Up to 25% at data center job sites nationwide.
Preferred Qualifications:
Must be able to multitask – be able to work on multiple tasks/ projects at one time.
Strong ability to problem solve.
Bachelors degree preferred.
Excellent written and verbal communication skills.
Strong business and accounting acumen.
Able to build and foster a strong and proactive team environment.
Able to coach and mentor other service employees.
Must be well organized and excellent time management skills.
Prior experience in HVAC and/or Building Automation preferred.
Travel 25%
Location: Hybrid or Atlanta, GA preferred. EST/CST Timezones preferred.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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