What are the responsibilities and job description for the Account Manager, Transport Refrigeration Controls position at Carrier?
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
Carrier Controls designs, develops, and manufacturers control solutions for the HVAC, refrigeration, and related markets globally. Carrier is seeking an Account Manager to be based in Kennesaw, GA.
The Account Manager will be responsible for maintaining and growing all facets of the customer relationship to drive world class customer satisfaction within the Transport business segment. They will promote Carrier Controls capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross functional business teams.
The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Global Transport controls market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning and customer satisfaction.
Job Responsibilities
Customer Satisfaction
Hold regular customer status reviews via zoom and factory visits. Drive customer satisfaction to an extremely satisfied level. Maintain customer dashboards, action registers and track customer initiatives.
Quality
Work with customer factories to ensure products are meeting quality expectations. Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.
Delivery
Review customer factories monthly on time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD. Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.
Forecasting
Work with customer accounts monthly to generate an accurate 18 month rolling forecast and reconcile forecast accuracy. Provide market intelligence for each business area to support monthly forecast adjustments Work with customers to understand and manage their demand under Carrier’s SIOP demand management policy.
Quoting
Work with the product manager to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with Customer Service and the demand planning team.
New Business
Identify new business opportunities and support the product manager developing Business Opportunity Proposals and engineering development plans. Identify opportunities to grow segment sales year over year.
Required Qualifications
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 22 May 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
Carrier Controls designs, develops, and manufacturers control solutions for the HVAC, refrigeration, and related markets globally. Carrier is seeking an Account Manager to be based in Kennesaw, GA.
The Account Manager will be responsible for maintaining and growing all facets of the customer relationship to drive world class customer satisfaction within the Transport business segment. They will promote Carrier Controls capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross functional business teams.
The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Global Transport controls market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning and customer satisfaction.
Job Responsibilities
Customer Satisfaction
Hold regular customer status reviews via zoom and factory visits. Drive customer satisfaction to an extremely satisfied level. Maintain customer dashboards, action registers and track customer initiatives.
Quality
Work with customer factories to ensure products are meeting quality expectations. Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.
Delivery
Review customer factories monthly on time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD. Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.
Forecasting
Work with customer accounts monthly to generate an accurate 18 month rolling forecast and reconcile forecast accuracy. Provide market intelligence for each business area to support monthly forecast adjustments Work with customers to understand and manage their demand under Carrier’s SIOP demand management policy.
Quoting
Work with the product manager to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with Customer Service and the demand planning team.
New Business
Identify new business opportunities and support the product manager developing Business Opportunity Proposals and engineering development plans. Identify opportunities to grow segment sales year over year.
Required Qualifications
- Bachelor’s degree
- 5 years experience engineering, product management or business development
- 25% travel including international
- Industrial manufacturer , HVAC or Controls industry experience
- Leadership effectiveness across departments and functions
- Development and execution of product strategies for global customers
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 22 May 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Salary : $96,000 - $192,000