Commercial Order Management Rep

Commercial Order Management Rep - Commercial HVAC Products | Carrier Enterprise | Houston, TX

Introduction:

The Commercial Order Management Representative is the support resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200 locations, we are well-positioned to meet or exceed our customers' HVAC/R needs.

Company Website: www.carrierenterprise.com

Essential Duties and Responsibilities:

• Order entry and engaging in order/project management for Commercial Sales
• Provide post-sales support to internal and external customers
• Track shipments and logistics to customer job sites on the sale of commercial equipment
• Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines.
• Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls.
• Assist with new hire training and onboarding
• Review the AOM Margin holds for updating the X or J Quote records to improve margins
• Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention
• Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales.

Required Qualifications:

• Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
• Ability to handle multiple tasks in a fast-paced environment
• Solid problem-solving abilities with the competence to make recommendations
• Excellent customer service skills
• Strong computer skills required (Microsoft applications is a must)

Educational / Experience

• High School Diploma or equivalent with three years' experience
• 2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Invitation to Apply

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Educational / Experience

• High School Diploma or equivalent with three years' experience
• 2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry