Permit Technician

Provides customer service to applicants, contractors, residents and the general public. Responsible for general administrative support within the Department of Planning, Zoning and Inspections (PZI). Supports the Planning, Zoning and Inspections Divisions with administrative and technical duties, updates permit records and documentation, performs general office and related work as required or assigned. Effectively works with the Town’s Enterprise Permitting software platform in connection with the building, construction and development process. Must be able to work independently with limited supervision.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. ?The requirements listed below are representative of the knowledge, skill and/or ability required. ?Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Physical Requirements
Occasional exertion of up to 25 pounds of force. Ability to sit, stand, walk, bend, stoop, lift, and carry. Finger and wrist dexterity and hand/eye coordination for operating a keyboard. Close vision and ability to adjust focus, depth perception, color perception, and peripheral vision. Hearing, with or without aids, and speaking clearly and distinctly. Occasionally operates a motor vehicle. Occasional exposure to outdoor weather conditions. Reasonable accommodation will be considered for individuals with physical disabilities.

The following functions areintended to illustrate job duties:

• Guides customers through Enterprise Permitting and Licensing online system, including application submittal, completeness review and the technical review process. Assists with PIPER operations and service delivery.
• Assists customers in scheduling inspections on permits and updating application information.
• Works within the administrative team to support departmental functions and programs.
• Coordinates with inspection staff on review details and timelines and inspection schedules, including:
• Verification of contractor licensure and application completeness per levels required by NC Code Officials
• Maintains online access for users of the EPL approval/permitting portal.
• Assists customers who visit Town Hall, call the Department, and make email inquiries about applications, permits and inspections
• Provides support to the Zoning Division for development applications, permits and zoning inquiries.
• Provides support to the Board of Adjustment by coordinating and scheduling meetings; preparing agendas, meeting packets, findings, and related documentation; attending meetings and recording and transcribing minutes; processing payments and document signings or recordation; and assisting with the coordination of approvals, permits, and inspections. Prepares reports for the US Census Bureau and other government agencies requiring knowledge of permits being issued.
• Prepares various monthly or quarterly reports to track applications, status, performance metrics, and payments while coordinating with the Finance Department.
• Prepares legal ads, postings, and public notice for public hearings.
• Assists with appointments, meetings, scheduling, training and travel as needed for the department. 
• Processes bills, invoices, payments and refunds where necessary.
• Assists with coordination of meetings, prepares agendas, and provides summaries or minutes where required.
• Responsible for maintaining, ordering and taking inventory of departmental office supplies.
• Assists with maintaining and updating the Department web page, PIPER application/permitting platform and PZI communications.

High school diploma or GED and moderate experience in customer service and general office assistance work, or equivalent combination of education and experience. Local government experience is preferred.Thorough knowledge of payroll systems, benefit program administration, and relatedprocesses and terminology; thorough knowledge of bookkeeping methods and accounting techniques and recordkeeping best practices. General knowledge of standard office procedures, practices, and equipment. Ability to understand and follow oral and written instructions, adhere to detailed work procedures, and perform mathematical computations with speed and accuracy. Skilled in the use of personal computers and a variety of office equipment. Ability to establish and maintain effective working relationships with associates and the general public.

Salary : $40,498 - $49,406