Director of Operations – (Part-Time/Fractional)

ABOUT US

We manage a growing portfolio of high-quality vacation rental homes across the Phoenix metro area. We’re a fast-moving, family-oriented team focused on delivering exceptional guest and homeowner experiences while continuously improving our operations through technology, systems, and smart leadership.

We’re looking for a hands-on, strategic Director of Operations to help elevate our operations team, improve efficiencies, and partner closely with ownership as we continue to grow.

This is a flexible, fractional/part-time leadership opportunity ideal for someone who enjoys solving operational challenges, leading teams, improving processes, and making a meaningful impact in a growing business.

Why Join US

• Flexible leadership role with real impact
• Opportunity to shape and improve operations
• Collaborative, family-oriented culture
• Fast-paced environment where no two days are the same
• Strong work-life balance compared to traditional hospitality roles
• Growing business that embraces technology and innovation

JOB SUMMARY

• Meet and maintain company standards and metrics, standard unit appearance, and efficiency.
• Maximize profitability by prudently controlling costs across supplies and staffing.
• Manage a budget for your portfolio, adhering to set annual costs, and perform cost-benefit analysis when needed.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of their properties, ensuring they are clean, maintained, and well cared for.
• Conduct regular inspections prior to guest and owner arrivals.
• Partner and assist the business development team when new units join the portfolio.
• Ensure compliance with all applicable regulations in each jurisdiction where we operate.
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to company values, policies, and procedures. Maintain team morale.
• Identify potential leaders, and coach and grow your team into a strong unit with a focus on KPIs, balancing efficiency with quality.
• Coordinate team work schedules with tentative schedules made at least two weeks in advance.
• Establish and maintain open, collaborative relationships with fellow regional team members and the upper management team.
• Be willing and able to perform all operational jobs if required and to provide cross-coverage for your staff when necessary.
• Support your team on escalated guest and homeowner concerns by responding to emails, calls, and tickets.
• Take proactive leadership to spot problems and inefficiencies and to add and change procedures to improve company operations.

QUALIFICATIONS

• An understanding of the best practices in the vacation rental industry is preferred
• A strong leader who drives our team to create amazing owner, guest, and employee experiences
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activities frequently and cope with interruptions
• Strong work ethic and focus on guests and owners first; highly responsive and reliable
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Availability to work Sunday through Saturday, early mornings and evenings as needed
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Strong attention to detail
• Ability to manage to a budget and perform cost-benefit analysis
• Live in Phoenix or the surrounding areas

What Success Looks Like

• Guest satisfaction as measured on Airbnb, Vrbo, and SkyRun reviews
• Owner satisfaction as evidenced by retention and positive relationships
• Overall efficiency of operations, including the use of staff paid hours
• Attendance during scheduled hours
• Teamwork and leadership, as evidenced by the retention and engagement of the team
• Decisions that embrace the vision and mission of SkyRun
• Making improvements or bringing forward ideas for improvement to management. Use of downtime to improve SkyRun Phoenix operations.

Compensation

• Flexible compensation structure (hourly, salary, or 1099 contract) depending on candidate preference and experience
• Compensation will align with experience and anticipated involvement level