What are the responsibilities and job description for the Email Billing Coordinator position at Carr Allison?
Carr Allison is a well-regarded civil litigation firm, boasting a team of over 150 attorneys across the Southeast. Our unique philosophy of “early identification – early resolution” has earned us decades of trust and respect from our clients. At Carr Allison, our success is fueled by the collective efforts of our team, and we believe that an open-door policy is essential to our continued growth. We proudly champion teamwork, collaboration, and the pursuit of excellence as the cornerstones of our firm’s culture. Join a team where your growth is our priority and your work truly matters.
We are currently hiring for an Email Billing Coordinator to compile, manage, and execute attorney billing distributed via email, fax and paper. The Email Billing Coordinator will maintain contact with attorneys, staff, vendors, and clients and observe confidentiality of client and firm matters. A successful candidate will combine strong organizational skills with the ability to be a self-starter.
This individual will have responsibilities that include, but are not limited to:
We are currently hiring for an Email Billing Coordinator to compile, manage, and execute attorney billing distributed via email, fax and paper. The Email Billing Coordinator will maintain contact with attorneys, staff, vendors, and clients and observe confidentiality of client and firm matters. A successful candidate will combine strong organizational skills with the ability to be a self-starter.
This individual will have responsibilities that include, but are not limited to:
- Review and edit pre-bills: Process attorney revisions and prepare invoices for distribution.
- Prepare and send invoices via email: Generate PDFs, ensure correct formatting and naming conventions, and distribute to clients in accordance with client-specific instructions.
- Manage billing email inboxes: Monitor shared mailboxes, track delivery/bounce-backs, and maintain accurate distribution lists and contact preferences.
- Apply retainers: Apply retainer funds as directed by attorneys and reflect applications accurately on invoices.
- Handle complex billing scenarios: Execute split-party billing, multiple matter discounts, consolidated statements, and client-specific billing arrangements; route separate emails to multiple recipients as needed.
- Resolve billing issues: Research and respond to inquiries regarding billing questions, discrepancies, and documentation requests; escalate as appropriate.
- Maintain billing logs and schedules: Track sent dates, recipient lists, delivery status, and follow-up reminders
- Support high-volume cycles: Accurately process a large number of monthly invoices and meet tight deadlines.
- Cross-functional communication: Effectively interact and communicate with attorneys, secretaries, clients, and vendors to ensure timely and accurate billing.
- Special projects: Assist with ad hoc billing projects and process improvements as needed.
- Hands-on billing experience in a law firm is preferred.
- Experience with Elite, Aderant, Juris, or equivalent accounting software.
- Demonstrate proficiency with Microsoft Outlook and MS Office (especially Excel and Word); strong PDF skills (combine, redact, bookmark, and optimize files).
- Ability to multi-task, prioritize, organize workflow, and use time efficiently in a fast-paced deadline-driven environment.
- Strong attention to detail; ability to adapt to changing priorities and work demands with minimal direction.
- Strong written communication skills and strict adherence to confidentiality of client and firm information.
- Willingness to work varied hours during peak billing cycles.
- A college degree is preferred.
- Strong, close-knit team with a supportive and easy-going environment.
- Emphasis on teamwork, accountability, and continuous improvement.