Spare Parts Manager

Carpigiani is seeking a dedicated and experienced Spare Parts Manager. This position combines operational responsibilities with leadership duties, managing a team of direct reports, while ensuring efficient spare parts operations. The role also contributes to strategic initiatives to enhance parts sales and customer engagement.

Role and Responsibilities

• This position is hands-on, routinely performing day-to-day tasks such as order entry, invoicing, and Return Material Authorization (RMA) processing in addition to supervising a small team.
• Process spare parts orders from start to finish, ensuring accuracy and timely completion.
• Communicate effectively with Warehouse, Logistics, Finance, and Procurement teams to resolve issues and maintain workflow.
• Monitor stock levels and identify deficiencies to prevent delays.
• Manage RMAs and ensure compliance with company policies.
• Maintain strong customer service standards and respond promptly to inquiries.
• Supervise and mentor direct reports, including setting priorities, monitoring performance, and providing coaching.
• Promote a collaborative environment where leadership and team participation go hand-in-hand.
• Actively seek opportunities to increase parts sales through upselling, cross-selling and targeted promotions. 
• Analyze customer purchasing patterns and provide actionable suggestions to improve parts sales.
• Collaborate with Sales and Marketing teams to develop promotional strategies for spare parts.
• Share insights from customer interactions to inform targeted marketing campaigns.
• Other duties as assigned.

Skills/Abilities/Preferred Attributes

• Self-starter with a “can-do” attitude that takes ownership.
• Excellent phone and email etiquette.
• Proven leadership experience managing a small team.
• Sales Force & SAP experience.
• Process oriented.
• Bilingual – English and Spanish.

Educational / Experience Requirements

• Experience in spare parts operations and inventory management. 
• Proven ability to lead and develop a team while performing operational tasks.
• Strong communication and problem-solving skills.
• Ability to contribute to marketing initiatives and sales growth strategies.

Job type: Full Time, Exempt

Job Category: Service

Travel Required: None

BENEFITS:

Employer sponsored benefits:

• Employee group term life insurance and AD&D
• Short -term and long-term disability
• Company HSA contribution for HDHP
• Employee assistance program
• Financial wellness services
• Travel assistance
• Annual discretionary 401k bonus
• 10 paid holidays
• Paid time off
• Annual PPE reimbursement program

Voluntary benefit offerings:

• Medical insurance (PPO and HDHP with HSA)
• Prescription benefits
• Dental insurance
• Vision benefits
• Medical and dependent care flexible spending accounts
• Additional voluntary life insurance and AD&D, including dependent coverage
• Supplemental plans (Critical illness, accident insurance, hospital indemnity)
• Group legal coverage and identity theft protection
• 401k program with a company match

Submissions from third-party recruiters or employment agencies will not be accepted. All candidates must apply directly.

Incorporated in 1946, Carpigiani quickly established itself as the market leader in the production of machines for gourmet gelato, better known as Italian-style ice cream. Since 1989, Carpigiani has been part of the Milan-based Ali Group, one of the world's largest manufacturers and suppliers of equipment for the foodservice industry. Today Carpigiani is the global leader in the production of equipment for fresh ice cream, pastry and much more. Over the years the company has also continued to consolidate its position as the leading manufacturer of equipment for soft serve, frozen yogurt, shakes, slush, and whipped cream.

Carpigiani is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.