What are the responsibilities and job description for the Sales Operations Analyst position at Carpe?
Location: Durham, NC (In-Office)
Department: Operations
Reports To: Head of Operations
You’ll work closely with the Head of Operations and Head of Sales to forecast demand, plan inventory, analyze sell-through performance, and resolve chargebacks or deductions with retail partners. This role offers an opportunity to be deeply involved in the daily rhythm of a fast-growing CPG brand while learning every facet of how products move from factory to retail shelf.
Retail Execution & Compliance
To apply directly to this role, please email jess@mycarpe.com your non-chatGPT paragraph as to why you think you would be the best fit for this role! Applying via email is the only way to be considered for this role.
Department: Operations
Reports To: Head of Operations
About Carpe
Carpe is the next generation of sweat care. We’re reimagining the antiperspirant industry by creating science-backed, effective products that make sweat a thing of the past. Founded by two sweaty guys, Carpe has grown into a thriving DTC brand with millions of loyal customers shopping through Amazon and our website. Our culture is fast-paced, data-driven, and deeply customer-obsessed—and we’re just getting started.The Role
We are seeking a Sales Operations Analyst who excels in data analysis, attention to detail, and cross-functional problem-solving. This role sits at the intersection of Sales, Operations, and Finance — supporting Carpe’s upcoming retail launch in early 2025 and ensuring seamless execution across forecasting, inventory, and retail operations.You’ll work closely with the Head of Operations and Head of Sales to forecast demand, plan inventory, analyze sell-through performance, and resolve chargebacks or deductions with retail partners. This role offers an opportunity to be deeply involved in the daily rhythm of a fast-growing CPG brand while learning every facet of how products move from factory to retail shelf.
What You’ll Do
Forecasting & Analytics- Build and maintain sales forecasts for retail partners in collaboration with Sales and Operations.
- Analyze sell-in and sell-through trends by SKU, channel, and promotion to inform planning decisions.
- Develop and maintain dashboards and reports for demand forecasting and inventory performance.
- Translate sales forecasts into actionable production and replenishment plans.
- Partner with supply chain and 3PL teams to monitor inventory levels and prevent stockouts or overstocks.
- Support new product launches, planograms, and promotional activity execution.
Retail Execution & Compliance
- Investigate and resolve retailer chargebacks, deductions, and compliance issues.
- Partner with Finance to ensure trade spend and deduction accuracy.
- Maintain data integrity in retailer portals and internal systems, ensuring all item setup and pricing details are accurate.
- Work closely with Sales, Operations, and Finance to align forecasts, resolve issues, and streamline retail processes.
- Serve as a key contact for retail partners on sales and operational questions.
- Support ad hoc projects and continuous improvement initiatives across the business.
Who You Are
- Bachelor’s degree in Business, Finance, Economics, or a related field
- 1–3 years of experience in sales operations, retail analytics, or supply chain (CPG or retail experience preferred)
- Advanced Excel or Google Sheets skills (pivot tables, lookups, formulas, charts)
- Analytical thinker with exceptional attention to detail and accuracy
- Strong communicator who thrives in cross-functional, fast-paced environments
- Self-starter who’s curious, organized, and eager to learn
Bonus If You Have
- Experience with chargeback management, EDI systems, or retailer compliance
- Familiarity with trade spend tracking or demand planning systems
- Prior experience working with Retail, Walmart, or other large retailers
What You’ll Get
- Competitive salary based on experience
- Health, vision, and dental coverage
- Flexible PTO
- A front-row seat to the growth of one of the most disruptive brands in body care
To apply directly to this role, please email jess@mycarpe.com your non-chatGPT paragraph as to why you think you would be the best fit for this role! Applying via email is the only way to be considered for this role.