What are the responsibilities and job description for the Front Office Specialist position at Caron Treatment Centers?
Company Description Caron Treatment Centers is a nationally recognized non-profit organization dedicated to helping individuals and families affected by alcohol and drug addiction begin a new life. The organization offers a wide range of clinical programs tailored to the specific needs of patients across all ages and levels of addiction severity. Caron is known for its expertise in treating co-occurring disorders and providing comprehensive care for adolescents, young adults, adults, and their families. All programs are staffed by full-time professionals, ensuring each patient has an individualized treatment team that may include psychologists, addiction counselors, medical staff, and pastoral care counselors. Caron’s mission-centered approach emphasizes an enlightened, caring treatment community that supports long-term recovery.
Role Description The Front Office Specialist is a full-time, on-site role based in Plymouth Meeting, PA. This position is responsible for greeting patients and visitors, answering and directing phone calls, and serving as a primary point of contact for individuals accessing Caron’s services. Daily duties include appointment scheduling, updating and maintaining patient records, managing check-in and check-out processes, and coordinating with clinical and administrative staff to support smooth patient flow. The Front Office Specialist will handle reception desk operations, respond to inquiries with professionalism and empathy, and ensure that the front office environment is organized, welcoming, and aligned with Caron’s mission of compassionate care.
Qualifications
Role Description The Front Office Specialist is a full-time, on-site role based in Plymouth Meeting, PA. This position is responsible for greeting patients and visitors, answering and directing phone calls, and serving as a primary point of contact for individuals accessing Caron’s services. Daily duties include appointment scheduling, updating and maintaining patient records, managing check-in and check-out processes, and coordinating with clinical and administrative staff to support smooth patient flow. The Front Office Specialist will handle reception desk operations, respond to inquiries with professionalism and empathy, and ensure that the front office environment is organized, welcoming, and aligned with Caron’s mission of compassionate care.
Qualifications
- Strong customer service and receptionist duties skills, with the ability to interact respectfully and sensitively with patients and families.
- Demonstrated phone etiquette and communication skills, including clear verbal communication and active listening.
- Experience with appointment scheduling and basic administrative tasks in a medical or behavioral health setting is preferred.
- Proficiency with office software and electronic scheduling or record systems; ability to learn new systems quickly.
- High school diploma or equivalent required; post-secondary education or training in healthcare administration or related fields is a plus.
- Ability to maintain confidentiality, follow policies and procedures, and work effectively in a multidisciplinary team environment.
- Reliable, detail-oriented, and able to manage multiple tasks while providing a calm and welcoming presence at the front desk.