Director of Admissions

Join a team where your work truly makes a difference. For nearly 70 years, Caron Treatment Centers has helped individuals and families find hope, healing, and lasting recovery through compassionate, evidence-based addiction and behavioral healthcare. At Caron, employees are supported with opportunities to learn, grow, and build meaningful careers, along with competitive pay, comprehensive benefits, generous paid time off, tuition reimbursement, and a 401(k) plan. 

We’re proud to foster a supportive, collaborative workplace where employees feel valued and connected to our mission. That commitment has earned Caron multiple national and regional Top Workplace recognitions, including being named a USA TODAY Top Workplace for 2026. 

Join us to build a career with purpose, growth, and impact at Caron.

Director of Admissions DUTIES AND RESPONSIBILITIES:

Leadership and Operations

• Directs, supervises, trains, and develops admissions and intake staff across all programs and levels of care.
• Establishes departmental goals, performance metrics, and service standards that align with organizational objectives.
• Monitors and improves admissions workflows to ensure efficiency, accuracy, call conversion, and positive client experiences.
• Develops and implements admissions operations policies and procedures consistent with state regulations, CARF standards, and best practices.
• Ensures adequate staffing and coverage to support admissions activities seven days per week, as applicable.
• Analyzes trends and identifies opportunities to improve conversion rates, census growth, and operational efficiency.

Admissions and Intake Management

• Oversees the intake process from initial inquiry through admission and program placement to include bed management and tier scheduling.
• Ensures prompt response to all referrals, inquiries, and requests for services.
• Facilitates appropriate screening and assessment processes to determine eligibility and level of care.
• Collaborates with clinical leadership to ensure placements align with ASAM criteria, clinical recommendations, and organizational capabilities.
• Monitors admissions data and ensure accurate documentation within the electronic health record and related systems.
• Coordinates and facilitates communication between all departments to provide accurate information regarding admissions.
• Addresses complex admissions cases, barriers to placement, and escalated concerns.
• Provides oversight of Live Chat and online forms.

Business Development and Referral Management

• Collaborates with marketing and business development staff to increase community awareness and referral opportunities.
• Monitors referral activity and communicates opportunities for service expansion and community partnership development.

Financial and Performance Management

• Monitors admissions performance metrics including inquiry volume, conversion rates, referral source activity, admission timelines, occupancy levels, and census trends. Utilize data to measure staff competencies and effective staffing patterns.
• Prepares and presents departmental reports to executive leadership.
• Monitors financial planning and allocation of appropriate financial aid to meet census and budgetary goals and allocating yearly restricted funding.  Monitors financial assistance application process to be compliant with corporate financial award policy. 
• Collaborates with revenue cycle and clinical teams ensuring accurate payer data.
• Supports budget development and responsible management of departmental resources.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the duties or tasks that may be required or assigned.

PHYSICAL REQUIREMENTS:

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively in person, by phone and electronically.
• Ability to sit, stand, walk, and utilize office equipment for extended periods of time.
• Able to ambulate on Caron’s campuses to facilitate tours.
• Able to travel between organizational locations as required
• Available to participate in On Call rotation when needed.
• Ability to sit, stand, walk, and utilize standard office equipment for extended periods.

EDUCATION /EXPERIENCE QUALIFICATIONS:

• Bachelor’s degree in healthcare administration, business administration, behavioral health, social work, psychology, counseling, or related field is required. Master's degree is preferred.
• 5years’ experience in chemical dependency field with a working knowledge of addiction is required
• 5 years’ work experience in a call center, patient access, intake, admissions, referral management, or business development functions is required.
• 5 years of progressive leadership experience is required.
• Minimum of three years of supervisory or management experience is required.
• Licensed behavioral health professional (LPC, LCSW, LMFT, CAADC, CADC, or equivalent) is preferred.
• Familiarity with CARF accreditation standards and state licensure is required.
• Experience with nonprofit healthcare or substance use disorder treatment is preferred.
• Experience leading multi-site admissions operations is preferred.
• CAAP certification within 2 years of hire. 
• If in recovery, 2 years of continuous sobriety is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated leadership, coaching and team development skills
• Excellent interpersonal, communication and customer service abilities. Proven customer service excellence.
• Strong problem solving, organizational, and decision-making skills.
• Ability to analyze operational and financial data and develop actionable solutions. A strategic thinker.
• Ability to demonstrate financial sophistication through following financial policies and procedures
• Knowledge of ASAM Criteria, levels of care, SUD treatment services, and behavioral healthcare systems.
• Knowledge of HIPAA, 42 CFR Part 2, and applicable behavioral healthcare regulations.
• Proficiency with electronic health records, Salesforce, and Microsoft Office applications.