What are the responsibilities and job description for the Head Teller position at Carolinas Telco Federal Credit Union?
Description
- Responsible for implementing Carolinas Telco FCU existing policies, procedures, and systems involving teller operations and other branch service functions.
- Coordinates, directs, and assigns work.
- Assists Tellers and other branch staff with questions, resolves more complex problems, and oversees balancing functions.
- Responsible for smooth flow of Teller lines, adequate window coverage, and general training and supervision of Tellers.
- Oversees the provision of a full range of services (including phone and mail) to members and prospective members.
- Ensures prompt and professional service is provided in all interactions.
Requirements
PERFORMANCE MEASUREMENTS
- Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
- Security procedures are understood and adhered to by all Tellers.
- Monies are balanced and any discrepancies promptly resolved.
- Tellers are appropriately directed, assisted, and supported.
- Good business relations exist with members. Members' problems or questions are courteously and promptly resolved.
- Exhibits ongoing commitment to the enactment of organizational core values.
- Good working relationships and coordination exist with area personnel. Management is appropriately informed of area activities.
- Required reports and records are accurate, complete, and timely.
- Minimum of two to three years of experience as a Teller. Prior Head Teller responsibilities preferred.
- Ability to excel in a Sales and Service Team environment Excellent communication and leadership skills.
- Professional appearance, dress, and attitude.
PM22