What are the responsibilities and job description for the Patient Education Coordinator position at Carolinas Centers for Sight?
Description: Carolinas Centers for Sight, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.
Primarily responsible for all patient communication for surgery. The successful candidate must be a person with an optimistic outlook on life and have excellent interpersonal skills. *Overtime may be required. Some travel may be needed.
Job Responsibilities:
- Demonstrate comprehensive knowledge of all aspects of eye surgery to effectively address patient inquiries.
- Efficiently schedule surgeries, coordinating with patients and providing clear instructions for pre- and post-operative care.
- Prepare detailed charts for all scheduled surgeries, ensuring accuracy and completeness.
- Have a basic understanding of how insurance works for common insurance plans in the area, such as Medicare payers, Medicare Advantage Plans, and Commercial Plans.
- Educate patients on insurance, including deductibles and out of pocket costs.
- Engage in telephone correspondence with surgical patients as needed, addressing inquiries and providing necessary information.
- Organize patient charts, systematically, and update all pertinent information for surgical procedures.
Benefits:
As a team member at Carolinas Centers for Sight, you'll enjoy:
- Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
- Matching 401(k)
- Employee Discount
- Wellness Program
- Paid Vacation & Holidays
- Uniform Allowance
- Training/Advancement opportunities
- High School Diploma or equivalent.
- Valid and active Driver’s License.
- Two years’ experience in a healthcare or patient education role.
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