What are the responsibilities and job description for the Patient Service Representative position at Carolinas Center for Oral & Facial Surgery?
Step into a role that puts patients first.
Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our Short Pump team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating an engaging patient experience and building a positive work environment.
What You’ll Do:
- Supports the philosophy, goals, and objectives of the Practice.
- Considers patient rights in performance of job duties and responsibilities.
- Confirm and update patient identification, demographics, and insurance information.
- Prepare patient charts and documentation for upcoming appointments.
- Perform all check-in and check-out functions, including collecting necessary information and payments.
- Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
- Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
- Schedule, reschedule, and coordinate patient appointments as needed.
- Communicate effectively with patients, doctors, and co-workers.
- Identify emergent patients for scheduling and escalate priority issues appropriately.
- Maintain accurate and organized medical records.
- Support overall front-office operations and assist with other duties as assigned.
What You’ll Need:
- Two (2) years of customer service experience, required.
- Experience with surgery or oral surgery in a medical or dental practice, preferred.
- Knowledge of patient scheduling, insurance verification & billing, and collection experience preferred.
- Ability to multitask.
- Excellent verbal and written communication skills.
What It Takes:
- Ability to lift 25 pounds.
- Prolonged periods of sitting.
How We'll Take Care of You:
- Medical, dental, vision
- Life Insurance
- Supplemental Benefits
- Flex-spending Accounts
- Dependent Care Accounts
- Paid Time Off
- Paid Holidays
- Training Programs
- 401K Retirement, with employer contribution
- Employee Discounts
*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not VOFS's evaluation of pay, which is a consideration of job experience, certifications, etc.
