What are the responsibilities and job description for the Patient Care Coordinator II position at Carolinas Center for Oral & Facial Surgery?
Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!
*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*
The continuation of providing an amazing patient experience is the responsibility of the Patient Care Coordinator II, who also coordinates activities in the check-out area. This position thrives by adopting a very methodical and precise approach to data entry and record keeping. It places an emphasis on fostering communication within the Practice and carries out administrative tasks pertaining to patient relations.
Here are some of the job duties you will perform:
- Assists with preparation, storage, and maintenance of Practice records and reports.
- Verifies all information on the patient charts during the checkout process, obtains missing information as needed.
- Assists with end of day filing of medical records; verifies all paperwork is secured in chart.
- Performs end of day financial task (end of day balancing).
- Performs patient check out (obtaining/verifying insurance information, financial arrangements, collects fees, files pre-treatment estimates, balance collections, etc.).
- Assists with preparation, storage, and maintenance of Practice records and reports.
- Verifies all information on the patient charts during the check out process, obtains missing information as needed.
- Assists with end of day filing of medical records; verifies all paperwork is secured in chart.
- Performs end of day financial task (end of day balancing).
- Performs patient check out (obtaining/verifying insurance information, financial arrangements, collects fees, files pre-treatment estimates, balance collections, etc.).
To be considered for this role, you need to have the following qualifications:
- Associate degree or a high school diploma and relevant experience (minimum of 2 years in a customer service role)
- Prior dental or medical front office experience
- 2-3 years clerical experience
- Electronic medical record experience and proficient with technology
- Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling