What are the responsibilities and job description for the Patient Service Representative, CIM-Havelock position at CarolinaEast Health System?
Job Description
The Patient Service Representative plays a vital role in our healthcare team, ensuring seamless communication and exceptional patient care. Key responsibilities include greeting patients, instructing them on next steps, directing them to the appropriate medical support staff, answering phone calls, and scheduling appointments as needed.
About CarolinaEast Health System
CarolinaEast Health System is dedicated to providing high-quality, compassionate care across the Coastal Carolina region. Our comprehensive medical center boasts state-of-the-art technology and offers a wide range of inpatient and outpatient services. With over 3,200 dedicated team members, we strive to create a culture of excellence that ensures our patients receive top-notch care while maintaining a warm, community-centered atmosphere throughout our facilities.
We take pride in offering a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. Additionally, we are honored to have received numerous prestigious accolades, including being named one of America's Best-In-State Hospitals by Newsweek.
Key Responsibilities:
Requirements:
The Patient Service Representative plays a vital role in our healthcare team, ensuring seamless communication and exceptional patient care. Key responsibilities include greeting patients, instructing them on next steps, directing them to the appropriate medical support staff, answering phone calls, and scheduling appointments as needed.
About CarolinaEast Health System
CarolinaEast Health System is dedicated to providing high-quality, compassionate care across the Coastal Carolina region. Our comprehensive medical center boasts state-of-the-art technology and offers a wide range of inpatient and outpatient services. With over 3,200 dedicated team members, we strive to create a culture of excellence that ensures our patients receive top-notch care while maintaining a warm, community-centered atmosphere throughout our facilities.
We take pride in offering a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. Additionally, we are honored to have received numerous prestigious accolades, including being named one of America's Best-In-State Hospitals by Newsweek.
Key Responsibilities:
- Greet patients and provide clear instructions on next steps.
- Direct patients to the appropriate medical support staff.
- Answer phone calls and schedule appointments as needed.
Requirements:
- High school diploma or GED required.
- Previous experience in a healthcare medical clinic setting or customer service preferred.
- Knowledge of medical terminology is beneficial.
- Demonstrate exceptional customer service skills and uphold CarolinaEast's Standards of Excellence.
