Card Services Representative

Carolina Trust Federal Credit Union has a full-time Card Services Representative position available at the Operations Center located in Myrtle Beach.

Position Overview: Responsible for card operations and security functions. Compiles and enters statistics, performs assigned posting and balancing duties, and various card processing functions as required. Performs related clerical duties as needed. Professionally serves members and vendors.

Pay: $16.88 - $21.10 (Hourly)

Duties/Responsibilities:

Assumes responsibility for the effective and timely performance of assigned card processing functions.

• Performs assigned card services operations. Processes rush card orders. Assigns PIN codes, reissues cards, inserts documents, and mails cards to members. Ensures security in all phases of processing.
• Maintains and updates daily files and reports.
• Performs ATM Balancing.
• Receives member and branch phone calls and resolves inquiries or refers appropriately.
• Handles fraud & dispute claims, ATM claims, CAMS

Assumes responsibility for establishing and maintaining professional business relations with members, other financial institutions, and merchants.

• Obtains and conveys information as needed.
• Resolves (or refers) questions and requests promptly and courteously.
• Keeps members informed of Company services and policies.
• Maintains and projects the Company's professional reputation.
• Maintains confidentiality.

Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.

• Assists branches and related departments as needed. Answers questions and resolves problems as needed.
• Supports and replaces Card Services Manager as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings as required.

Assumes responsibility for related duties as required or assigned.

• Ensures work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Stays abreast of changes in card processing policies and procedures.
• Comply with the Courtesy Coverage program by following all written procedures set forth by CU management including the knowledge of the program and the ability to communicate the program to members. All staff should be responsible to attend any required training as it relates to the Courtesy Coverage program.
• Ensures operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements, including but not limited to BSA/ALM compliance.
• Card processing functions are efficiently, effectively, and accurately performed in accordance with establised policies, standards, and program requirements.
• Related accounts, reports, and records are complete, correct, and timely. Accounts are properly posted and balanced.
• Problem accounts are researched and promptly resolved.
• Professional business relations exist with members, institutions, and businesses. Assistance is provided as needed.
• Good working relations exist with company personnel. Assistance and support are provided as required.
• Management is appropriately informed of area activities.

Experience/Knowledge:

• Prior financial institution experience.
• One to two years of related experience is preferred.
• Familiarity with related accounting procedures.

Education: High school graduate or equivalent.

Benefits:

• Medical, Dental, & Vision Insurance
• 401K
• 401K Matching
• Paid Time Off