Service and Installation Technician

Experienced Field Service Technician

Job Summary:

Provide technical customer support for all Company equipment and accessories. Install new machines
and perform warranty repairs. Train customers, when required. Review and insure that
appropriate quality, technical and applications documentation is available to meet
customer requirements.

Carolina Time & Parking Group is an established leader in Access Control, Parking Equipment and Time clocks, serving the Triad and Triangle. We provide a stocked company vehicle and mobile devices. Seeking an experienced field technician within the access/parking control industry or related fields and skills.

Qualifications:
-Professional attitude with strong work ethics.

-Electrical, mechanical and network cabling skills experience preferred.
-Strong decision making skills.
-Hand tool product knowledge.
-Ability to read and interpret schematics and machine specifications.
-Excellent customer service skills, to include Communication, customer focus and Positive Attitude.
-Ability to creatively and independently troubleshoot and solve technical problems.
-Supervise self & other assigned personnel at install site.

-Must have a valid Driver’s license

-Pass a background check and drug test

Job Description:

-Install new, updated and/or retrofitted equipment, insuring that all electrical and mechanical components and assemblies are properly integrated, systems
software is performing and the entire equipment is functioning to manufacturers and customers specifications.
-Provide application support to meet customer expectations.
-Research customer complaints and determine most cost efficient and timely
service response.
-Perform service based on agreed upon customer requirements Prepare service reports to insure invoices and service department have proper support
documentation.
-Maintain equipment and work area in a clean and orderly condition. Follow
prescribed and standard safety regulations.
-Perform other and related duties as assigned, directed or within the scope of
overall responsibilities.

-Heavy lifting is sometimes required, along with physical labor

-Maintains inventory of company vehicle

-Maintains all company provided tools thus resulting in good operating equipment

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Technical: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $18 - $24