Data Center Infrastructure Technician III/Lead

Data Center Infrastructure Technician III/Lead

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Department: Critical Infrastructure
Reports To: Data Center Field Manager
Status: Full-Time / Hourly / Non-Exempt or 1099 Contractor
Travel Requirement: Up to 80%

Position Summary

The DC Infrastructure Technician III / Lead is a senior technical leader responsible for owning the successful planning, execution, and delivery of complex data center infrastructure projects. This role provides technical direction and hands-on leadership to teams of technicians, ensures the highest standards of quality and safety, and serves as the primary escalation point for technical issues. Operating with a high degree of autonomy, the Technician III / Lead drives process improvements, mitigates project risks, and delivers exceptional results for enterprise, hyperscale, and mission-critical environments.

Key Responsibilities

Project Leadership & Technical Direction

• Lead end-to-end technical execution of large-scale infrastructure deployments, migrations, and retrofits
• Develop and maintain detailed execution plans, resource allocation, and sequencing for complex projects
• Direct and coordinate teams of Technicians I/II, subcontractors, and vendors to meet project milestones
• Identify, assess, and proactively communicate technical risks, dependencies, and mitigation strategies to project managers and stakeholders
• Serve as the senior technical escalation point for troubleshooting and issue resolution across multiple projects

Advanced Infrastructure Deployment

• Oversee and validate complex installations including high-density cabinet deployments, structured cabling systems (copper/fiber), overhead and underfloor pathways, PDUs, and network equipment
• Interpret and enforce compliance with detailed design packages, rack elevations, cable schedules, and scope documents
• Establish and enforce installation quality standards, labeling, and documentation requirements
• Lead high-risk activities such as cutovers, live migrations, and power/cooling infrastructure integrations

Advanced Troubleshooting & Root Cause Analysis

• Perform expert-level troubleshooting and root cause analysis on server hardware, network connectivity, fiber/copper infrastructure, and power systems
• Lead resolution of complex, intermittent, or systemic issues that impact operations
• Develop and implement preventive maintenance programs and reliability improvements
• Support capacity planning and infrastructure optimization initiatives

Team Development & Mentorship

• Mentor and develop Technician I and II team members through hands-on coaching, knowledge sharing, and skill assessments
• Conduct technical training sessions and contribute to the creation of standard work instructions and best practices
• Provide performance feedback and support career development of junior technicians
• Foster a culture of accountability, safety, and continuous improvement

Decommissioning, Asset Management & Compliance

• Lead large-scale decommissioning projects with strict focus on data sanitization, asset tracking, and regulatory compliance
• Oversee inventory reconciliation, audit readiness, and accurate documentation across projects
• Ensure adherence to all company, customer, and industry standards (TIA-942, BICSI, NFPA 70E, etc.)

Customer Engagement & Process Improvement

• Act as the primary technical point of contact for customers during project execution and issue resolution
• Collaborate with project managers on scope definition, change management, and customer reporting
• Identify and champion process, tooling, and efficiency improvements across the organization
• Contribute to the development and refinement of company standards and playbooks

Required Qualifications

• Minimum 4-6 years of progressive experience in data center, telecom, or critical IT infrastructure environments
• Available to travel up to 80%
• US Passport
• Demonstrated success leading technical teams and complex infrastructure projects in the field
• Expert-level knowledge of data center infrastructure, structured cabling, power distribution, and network hardware deployment
• Proven advanced troubleshooting and root cause analysis capabilities
• Strong leadership, communication, and stakeholder management skills
• Ability to interpret complex technical documentation, drawings, and project scopes
• Experience working independently with minimal supervision in fast-paced, high-pressure environments

Preferred Qualifications

• Associate or Bachelor's degree in a technical field or equivalent military/technical training
• Certifications such as BICSI RCDD, Cisco CCNA/CCNP, CompTIA Network /Server , or equivalent
• Experience in hyperscale data center environments (e.g., cloud provider or large colo facilities)
• Proficiency with fiber optic testing/certification (OTDR, OLTS), power quality analysis, and cable certification tools
• Working knowledge of DCIM tools, ticketing systems, and project management platforms
• OSHA 30, NFPA 70E, and other relevant safety certifications

Physical Requirements

• Ability to regularly lift 50-80 lbs and perform physical tasks including bending, kneeling, climbing ladders, and working in confined spaces
• Comfort working around live electrical systems and ESD-sensitive equipment
• Ability to work extended hours, nights, weekends, and on-call as required during critical project phases

Core Competencies

• Strong technical leadership and decision-making
• Advanced problem-solving and analytical thinking
• Team development and mentorship
• Risk management and proactive communication
• Customer focus and relationship building
• Commitment to safety, quality, and operational excellence

Behavioral Expectations

• Demonstrates ownership and accountability for project outcomes
• Leads by example with high personal and professional standards
• Builds trust and credibility with customers and team members
• Proactively identifies opportunities for improvement
• Thrives in dynamic, ambiguous environments while maintaining composure under pressure

Performance Metrics

• Successful on-time, on-budget, and high-quality project delivery
• Effectiveness of team leadership and development
• Resolution time and recurrence rate of escalated technical issues
• Customer satisfaction scores and feedback
• Adherence to safety protocols and zero serious incidents
• Contributions to process improvement and standardization