What are the responsibilities and job description for the Shop Foreman position at Carolina International Trucks, Inc?
Shop Foreman
Job Description
Carolina International Trucks is seeking a highly motivated and experienced Shop Foreman to lead our team of Service Technicians and ensure efficient and effective shop operations.
As our Shop Foreman, you will play a crucial role in the day-to-day operations of our service shop. You will be responsible for leading and mentoring our team of skilled technicians, ensuring smooth workflow, and maintaining our commitment to exceptional customer service. This is a fantastic opportunity to contribute your expertise and grow your career with a reputable dealership dedicated to providing top-notch service.
Responsibilities:
- Oversee and direct the activities of service technicians, ensuring efficient and accurate completion of repairs and maintenance.
- Assign work orders to technicians based on their skills and the needs of the shop.
- Monitor job progress and provide technical guidance and support to technicians as needed.
- Ensure all work is performed according to manufacturer specifications and dealership standards.
- Inspect completed work to ensure quality and accuracy before vehicle release.
- Assist the Service Manager in developing and implementing efficient shop processes and procedures.
- Maintain a safe and organized work environment.
- Communicate effectively with the Service Manager, service advisors, and parts department to ensure seamless workflow and customer satisfaction.
- Assist with troubleshooting complex diagnostic issues.
- Monitor technician performance and provide feedback for improvement.
- Ensure proper documentation of all repairs and maintenance.
- Assist with the training and development of service technicians.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications:
- Proven experience (3 years preferred) as a Foreman, Lead Technician, or Supervisor in a medium to heavy-duty truck service environment.
- Strong technical knowledge of medium and heavy-duty truck systems, including diesel engines, transmissions, hydraulics, and electrical systems.
- Excellent diagnostic and troubleshooting skills.
- Ability to read and interpret technical manuals, diagrams, and schematics.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Proficiency in using computer-based diagnostic tools and service information systems.
- Valid driver's license and a clean driving record.
- ASE certifications (Medium/Heavy Truck) are highly desirable.
- Ability to work effectively in a team environment.
- Commitment to providing exceptional customer service.
Benefits:
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package including medical, dental, vision, short- and long-term disability plus more!
- 401(k) with company match
- Ongoing training and development opportunities.
- Positive and supportive work environment.
- Opportunity for career advancement within a dealership environment.
About Carolina International Trucks
Founded in 1992, Carolina International Trucks is the largest commercial truck dealer in South Carolina. We sell, service and support medium, heavy and severe service International Trucks, IC Buses, Hino Trucks, and Mitsubishi Fuso medium duty commercial work trucks. We move our customers forward with innovative products backed by quality service. The dealership has more than 270 employees, a state-of-the-art paint booth and body shop in Columbia, more than 130 service bays and over $7 million in stocked parts to support vehicle uptime. Carolina International Trucks Idealease provides trucks for lease and rental supported by mobile maintenance services. With locations in Columbia, Charleston, Conway, Florence, Greenville, and Greer, South Carolina International Trucks, we have a presence covering the entire state to help keep your business moving.
We have prided ourselves on being one of the region’s premiere dealers for more than 30 years. A reputation built through the hard work of each employee at our company, and through customers that continually challenge us to find new transportation solutions. We look forward to providing the same great service to you.