What are the responsibilities and job description for the Idealease Rental Coordinator position at Carolina International Trucks, Inc?
Primary Responsibilities
- Answer incoming phone calls and greet walk-in customers in a professional and customer-focused manner.
- Coordinate the check-in and check-out process for rental trucks and equipment.
- Maintain accurate vehicle, customer, and rental contract files.
- Perform daily yard inspections and monitor the status and availability of all rental units.
- Communicate regularly with Service Departments and Body Shops regarding vehicle readiness, repairs, and maintenance updates.
- Maintain knowledge of current customer rental rates, agreements, and billing requirements.
- Collect and track monthly mileage for contract rental vehicles to support accurate billing.
- Prepare and process daily, weekly, and monthly rental billing for all South Carolina rental customers.
- Maintain contract files in accordance with company policies and established compliance checklists.
- Communicate with customers regarding vehicle damage, repair needs, and related documentation.
Accounting & Administrative Support
- Assist with accounts receivable activities, miscellaneous customer billing, and fuel reconciliation processes.
- Maintain and monitor customer insurance certificates to ensure proper coverage and current expiration dates.
- Support overall rental operations through accurate documentation, organization, and administrative follow-up.