What are the responsibilities and job description for the Service Coordinator/Dispatcher position at Carolina Industrial Trucks?
DISPATCHER/SERVICE COORDINATOR, Charlotte, NC Established Forklift Dealership
CAROLINA INDUSTRIAL TRUCKS, INC., a forklift dealership founded in 1989, is in business to be the best material handling dealership and we are proud to represent the Hyundai line of material handling equipment. We are not only a forklift dealer, but we service all brands of forklifts. We have won numerous, prestigious awards for sales and service from our manufacturing Partners, but we are more proud of our amazing employees who stay with us, grow with us, and treat our valuable customers with their best service every day!
Our Charlotte, NC Branch Office is looking for an Experienced Service Coordinator/Dispatcher, who wants to be a part of a successful organization! Our history is outstanding, and our future is even better. This is a full-time hourly position working Monday through Friday. We offer an EXCELLENT benefit package!!
What your role would be!
- Handle the Service Department paperwork billing process in its entirety (Service Manager to review work orders)
- Dispatch all Service Calls and communicate with customer on ETA
- Maintain detailed Dispatch Log
- Assign Minitrac numbers to shop and road service technicians
- Gather all daily timesheets / work orders for Service Manager
- Train new service technicians on correct completion of paperwork
- Screen customer billing issues and complaints
> Compile information for Service Manager to communicate with customer
- Run weekly WIP report for Service Manager to review
- Maintain accurate PM list in Minitrac to include all rental equipment
- Ensure accurate PDI paperwork is sent to VP of Administration on new equipment
- Assist Rental Manager with communication with Transport staff & directions
- Maintain Transport Dispatch Board with Rental Manager’s priority instructions
>Including outside wreckers, if appropriate
- Alert Sales Manager and Service Manager on any issues with recently sold equipment
- Assist Service Manager in communication with CSRs on customer issues
- Maintain files for completed work orders and timesheets
- Update Shop Board System
- Maintain Quote Log
>(Service Manager will perform all quotes and communicate with customers regarding quotes.)
What you can expect from us!
· A company that will listen, celebrate your success, and offer help when needed.
· Very competitive hourly rate depending on experience and skills
· Medical, Dental, Vision, Life Insurance, vacation, 401K plus much more!
Who are we seeking?
· A professional who is willing to “go the extra mile” for his team member and our customers.
· Minimum of 4 years experience in administrative capacity
· Proficient with Microsoft Office (Word, Excel, Power Point, Outlook)
· Strong ability to multitask, set priorities and meet deadlines
· Experience with Minitrac Software highly regarded
· Advanced written and communication skills
· Effective organizational skills and problem solving skills
· Good analytical skills focused on resolution to issues
· High sense of emotional intelligence
· Knowledge and comprehension of basic accounting principles
Veterans/Minorites are encouraged to apply! www.citrucks.com
Job Type: Full-time
PAY: NEGOTIABLE
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $24