Operations Manager

Opening Fall 2026

The Company

It all began with a woman, with style so provokingly chic that the world took notice. Today, the Carolina Herrera Brand is a New York-based fashion powerhouse recognized for creating colorful collections synonymous with fabulous style and bold femininity. With the appointment of Wes Gordon as Creative Director in 2018, the House has reinforced its commitment to the codes established by the founder, while pushing the boundaries of American fashion forward in fearless and fabulous style. Carolina Herrera is a New York-based fashion house recognized for creating beautifully crafted collections synonymous with impeccable style and bold elegance. Our dedicated team is split across our New York Atelier and Corporate Offices, retail locations across the globe and our Barcelona based Fragrance and Make-up team.

The Opportunity

The Operations Manager is responsible for the overall operational function of the retail store. They will manage and maintain strong inventory integrity, handle daily store accounting functions, operational tasks, implement operational procedures, maintenance and appearance of store and fixtures.

What you´ll get to do

Operations:

• Maintain overall store appearance including preventive maintenance
• Manage all deliveries: shipment, messenger, floral, repairmen, etc.
• Maintain supply inventory for store inclusive of collateral and supplies
• Maintain files for all receiving, transfer, shipping vendor, RTV and adjustment paperwork
• Manage overall organization of back stock
• Control store operational expenses continually striving to reduce costs; review and code bills
• Work with Accounts Payable/Receivable for all vendors
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office, other stores and local center/street associations
• Facilitate store maintenance projects such as painting, repairs, and carpet cleaning, HVAC

Inventory Management:

• Manage all inventory control procedures within the store, ensuring inventory integrity is maintained; monitor movement of all inventory, ensuring staff adheres to all Shipping/Receiving policies and procedures
• Process all incoming and outgoing merchandise accurately and in a timely manner: shipment, transfers, consignments, RTVs
• Ensure all merchandise is properly received, ticketed and logged as necessary. Inclusive of company owned merchandise as well as vendor merchandise
• Ensure cycle counts are completed and results meet company expectations on a weekly basis
• Ensure deliveries are properly processed in a timely manner
• Meet inventory accuracy and shrink requirements

Systems:

• Perform all functions correctly on Cegid Y2
• Serve as onsite support to trouble shoot any IT, internet, phone issues
• Maintain POS System : ensure Cegid Y2 is polling and updating inventory, troubleshoot to correct issues
• Coordinate with corporate Finance and Operations for physical inventory; resolve inventory discrepancies

Leadership:

• Provide direction and support to subordinate(s) to ensure proper implementation of all programs and company directives and values, partnering with store manager as necessary
• Ensure image and personal appearance standards are professional, reflective of the brand image and adhered to at all times
• Ensure proper floor coverage and breaks for doorman
• Will be acting Manager on Duty when Boutique Director is out of business

We´d love to meet you if you have

• Minimum 3-5 years retail sales, preferably luxury market.
• Excellent communication, organizational, and interpersonal skills.
• Strong computer skills: MS Office, inventory software and database software.
• Ability to lift up to 25-50 lbs, frequent standing/walking

Carolina Herrera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Carolina Herrera, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.