What are the responsibilities and job description for the Patient Service Representative position at Carolina Gastroenterology Specialists, PLLC?
Overview
We are seeking a dedicated and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in providing exceptional patient service and administrative support within our medical office. The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and experience with various electronic health record (EHR) systems. As a Patient Service Representative, you will be the first point of contact for patients, ensuring a positive experience while managing administrative tasks efficiently.
Duties
- Greet patients and visitors in a friendly and professional manner.
- Manage patient scheduling, including appointments and follow-ups.
- Maintain accurate patient records in compliance with HIPAA regulations.
- Experience with eClinicalWorks preferred for documentation and patient management.
- Review documentation for accuracy and completeness.
- Provide clerical support including filing, typing, and managing multi-line phone systems.
- Respond to patient inquiries with excellent phone etiquette and customer service skills.
- Collaborate with healthcare providers to coordinate incoming referral requests for patients.
- Ensure the front desk area is organized and welcoming.
Requirements
- Previous experience in a medical office or clinic setting is preferred.
- Proficiency in EHR systems; eClinicalWorks is highly desirable.
- Ability to handle sensitive information confidentially in accordance with HIPAA guidelines.
- Excellent organizational skills with attention to detail in documentation review.
- Strong interpersonal skills to provide outstanding patient service and support.
- Experience with medical administrative support tasks including scheduling and clerical duties. Join our team as a Patient Service Representative where you can make a meaningful impact on patient care while advancing your career in the healthcare field.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $15 - $20