What are the responsibilities and job description for the Medical Office Receptionist position at CAROLINA EYE CARE ON MERRIMON, O.D., P.A.?
Company Description Carolina Eye Care on Merrimon, OD, PA has been providing high-quality eye care for almost 15 years, serving the Asheville community and surrounding areas. Team members are supported with clear standards and expectations, working in environments where quality and customer service are central. Applicants can expect to join an organization that values long-term relationships and continuous improvement.
Role Description The Medical Office Receptionist is a full-time, on-site role based in Asheville, NC. This position is responsible for greeting patients and visitors, managing check-in and check-out processes, and maintaining a welcoming, organized front desk environment.
Day-to-day tasks include
- Answering and directing phone calls
- Managing appointment scheduling
- Updating patient information
- Coordinating communication between patients, clinical staff, and external partners
The role also involves handling insurance cards, supporting basic insurance verification processes, managing paperwork and electronic records, and complying with privacy and confidentiality standards.
The Medical Office Receptionist works closely with clinical and administrative teams to support efficient office operations and a positive patient experience.
Qualifications
- Strong front desk and receptionist skills, including Receptionist Duties and experience in a Medical Office setting.
- Demonstrated Phone Etiquette and ability to manage multi-line phone systems in a professional manner.
- Proficiency in Appointment Scheduling and coordinating patient flow using electronic scheduling systems.
- Basic knowledge of Insurance Verification processes and handling patient insurance information accurately.
- Excellent communication and interpersonal skills, with a customer-service mindset and attention to detail.
- Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a fast-paced environment.
- Comfort using basic office technology and medical office software; experience with EHR systems is beneficial.
- High school diploma or equivalent required; prior experience in a medical or healthcare office is preferred.