Medical Assistant - Clinical

Description

Summary:
We are seeking a compassionate and detail-oriented Medical Assistant to join our gastroenterology team at our Billingsley Road location in Charlotte. In this role, you will support Physicians, Advanced Care Providers, and staff in delivering safe, comprehensive, and culturally sensitive care. You’ll be part of a collaborative environment focused on patient well-being and service excellence.

Key Responsibilities:

• Collaborate with clinical staff to ensure high-quality patient care and satisfaction.
• Maintain patient safety throughout office visits and care interactions.
• Provide friendly, professional support to patients, including handling prescription refills, authorizations, scheduling, and referrals.
• Prepare and maintain exam rooms and patient areas, ensuring cleanliness and readiness.
• Complete pre-certifications and medication authorizations.
• Follow infection control protocols and comply with OSHA and CDHA standards.
• Manage patient flow efficiently and assist with clinical tasks.
• Conduct patient intake: greet, identify, assess vital signs, review medical history, and document symptoms.
• Update lab orders with accurate diagnosis codes.
• Communicate patient concerns and abnormal findings to providers.
• Collect and prepare specimens for lab testing.
• Document medical information in the EHR and coordinate with care team members.
• Maintain accurate and up-to-date patient records to support coordinated care.
• Educate patients on conditions, procedures, and care plans.
• Ensure timely scheduling and follow-up for procedures, labs, and imaging.
• Perform specialized procedures such as breath tests and pill cam placements.
• Triage patient calls and respond according to clinical protocols.
• Conduct follow-up calls to monitor treatment progress and compliance.
• Schedule appointments and manage electronic calendars.
• Coordinate insurance referrals and inter-office communications.
• Uphold CDHA’s mission and contribute to organizational goals.
• Maintain a strong focus on patient safety and quality of care.
• Participate in continuous improvement initiatives.
• Adhere to HIPAA, OSHA, AAAHC, and other regulatory standards.
• Perform other duties as assigned within scope of practice.

Qualifications:

• Certified Medical Assistant (CMA) or equivalent preferred.
• Experience in gastroenterology or similar clinical setting is a plus.
• Strong communication and organizational skills.
• Proficiency in EHR systems and medical documentation.
• Commitment to patient-centered care and teamwork.

Why Join Us?

At CDHA, we foster a supportive and inclusive environment where every team member plays a vital role in delivering exceptional care. We offer opportunities for growth, ongoing training, and a workplace culture built on respect, collaboration, and excellence.

Requirements

Education/ and or Experience:

· RMA or CMA certification required.

· Two year certificate from college or technical school; or minimum of one year related experience and/or training; or equivalent combination of education and experience.

· Maintains knowledge, skills and abilities through ongoing education.

· Completes all mandatory reviews/educational required and assigned.

· Participates in performance improvement activities.

· Is actively committed to meeting / exceeding employee expectations / satisfaction in the performance of job functions.

· Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.