What are the responsibilities and job description for the Dental Front Office Assistant position at Carolina Dental?
Carolina Dental is seeking a friendly and organized Dental Front Office Assistant to join our team. As the first point of contact for our patients, you will play a crucial role in creating a positive and welcoming experience. The ideal candidate is a team player with excellent communication skills and a strong commitment to providing exceptional customer service.
Key Responsibilities
- Patient Communication: Greet patients with a warm and welcoming smile, and answer all incoming phone calls promptly and professionally.
- Scheduling: Schedule, confirm, and reschedule patient appointments to maintain an efficient workflow for the dentists and hygienists.
- Patient Records: Accurately enter and update patient information, medical histories, and treatment plans in our dental software system (experience with Curve is a plus).
- Billing and Insurance:
- Verify patient insurance coverage and benefits before appointments.
- Present treatment plans and payment options to patients.
- Handle billing, process payments, and collect co-pays and outstanding balances.
- Office Administration: Manage office mail and email, maintain a clean and organized reception area, and oversee office supply inventory.
- Team Collaboration: Work closely with the clinical team to ensure a smooth and efficient patient flow.
- Compliance: Adhere to all HIPAA and OSHA regulations to ensure patient confidentiality and safety.
Qualifications
- Experience: Previous experience in a dental or medical office is preferred.
- Skills: Strong communication, organizational, and multitasking abilities.
- Software: Proficiency with dental practice management software is highly desirable.
- Customer Service: A positive attitude and a passion for helping patients.
- Problem-Solving: The ability to handle patient issues and scheduling conflicts with professionalism and a calm demeanor.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $21