FOOD & BEVERAGE MGR

Job Summary:

Food & Beverage Manager/s are responsible for the management of all the Club dining outlets to include casual dining, banquets, fine dining, beverage, halfway house and locker room concierge in a professional and friendly manner assuring that members satisfaction standards are consistently attained. Supervises F&B employees and assists with staff training and development. Applies relevant marketing principles to assure the wants and needs of club members and guests are consistently exceeded. Maintains order, sanitation and cleanliness throughout the Club and its outlets. This position will embody the Carolina Country Club Mission Statement and Absolutes.

Mission Statement: Through Excellence and gracious hospitality, we work together to enrich lives.

Absolutes:

1. Engage Greet by name, build relationships, fond farewell

2. Maintain a culture of trust and respect

3. Welcoming Smile, positive attitude, enthusiasm

4. Look for and act upon every opportunity to create memorable moments

5. Be accountable for immediately solving problems or find someone who can

6. Continuously improve experiences with effort, innovations and creativity

7. Diligently maintain clean and safe facilities

Job Functions include:

• Receives, greets and seats members by name and guests.
• In fine and/or casual dining, suggest and describe available appetizers, entrees, desserts, alcoholic beverages and wines to members and guests.
• Receives and reviews daily BEO's and assist in the daily tasks of banquet staff.
• Coordinates food service between kitchen and service staff.
• Inspects all linens daily for proper appearance.
• Oversees and maintains all service ware items.
• Resolves member and guest complaints.
• Assures that all safety, accident and emergency policies and procedures are in place and consistently followed.
• Assures that revenue control procedures are continually followed.
• Selects, trains, schedules, supervises and evaluates service staff.
• Inspects dining and/or bar area to ensure proper maintenance, cleanliness and safety.
• For special functions or events, provides layout and design recommendations to applicable managers.
• Suggests dining room decorations for special themes.
• Assures that pre-opening and closing cleaning tasks are assigned and completed as required.
• Where applicable, manages the guest reservation system; manages a waiting list if necessary.
• Assists with service of food and beverages in outlets and for special functions when needed.
• Assists with table clearing and re-setting as needed.
• Suggests to management when additional service supplies and small equipment are needed.
• Follows and enforces established Club rules, regulations and policies.
• May serve as clubs opening or closing manager or manager on duty, completes and turns in "end of shift" and day reports.
• Assists in inventory assessments.
• Suggestively sells daily specials to all members and guests.
• Assists and or conducts pre-service employee briefings (line-up meetings).
• Assures that local and state laws and the clubs policies and procedures for the service of alcoholic beverages are consistently followed.
• Completes and/or delegates other appropriate assignments and projects as required.
• Speak with others using clear and professional language, ensure uniform and personal appearance are clean and professional.
• Create a high level of moral and atmosphere of Platinum Service within the F&B department, developing a good working relationship with other departments through cooperation and professionalism.
• Professionally and quickly handles complaints from club members, guests, and visitor and communicates other relative departments and reports to the Club Manager.
• Understands Clubs safety and security policies and enforces such policies.
• Stays alert and promptly reports accidents, injuries, maintenance issues, suspicious activity and unsafe work conditions to management.
• Completes required computer-based courses, North Carolina Alcohol Beverage Control rules and regulations and participates regularly in member name game.

Working Conditions, Physical Functions and Abilities:

The physical demands of the work environment characteristic described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Equitable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical & Personal Requirements:

• Must be a minimum of twenty-one (21) years of age.
• Capable of lifting up to twenty-five (25) pounds or more.
• Capable of standing and maneuvering independently and safely around the work area.
• Capable of standing on a tile floor for an eight-hour shift.
• Ability to see and hear, or to use prosthetics that will enable these senses to function adequately to assure those position requirements can be fully met.
• Sufficient manual dexterity to operate a fire extinguisher and to manipulate bar and kitchen equipment, including blenders, mixers, ice machines, dishwashers, slicers, and knives.
• Ability to read, write, speak and understand English. Sound mental and physical health: ability to get along well with others, to demonstrate a high level of sensitivity and interest in people.

Working Conditions: 

• Subject to moderate physical and emotional stress associated with food/beverage service. Performance of job tasks will involve exposure to cleaning chemicals requiring precautions. Must be able to work a flexible schedule including weekends and holidays.