What are the responsibilities and job description for the Front Desk Associate position at Carolina Cataract & Laser Center?
Company Overview:
At Carolina Cataract & Laser Center, we understand that patients have choices when it comes to their surgical eye care. That’s why we’re committed to delivering compassionate, high-quality care—treating every patient as if they were a member of our own family. Our highly-skilled surgeons and dedicated staff strive to provide exceptional outcomes and a positive experience at every step of the surgical journey.
With convenient locations in Ladson, Downtown Charleston, West Ashley, Walterboro, and Mount Pleasant, we are proud to be a trusted provider of surgical eye care throughout the Charleston, SC area. Whether it’s cataract surgery or advanced laser treatments, Carolina Cataract & Laser Center is committed to excellence—every patient, every time.
Position Summary:
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
Responsibilities:
- Displays high level of professionalism and gives superb customer service
- Obtains and reviews patient demographic and insurance information for accuracy
- Verifies insurance and collects copays, co-insurance, and outstanding balances
- Ensures all patient intake forms are signed and complete
- Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
- Schedules appointments
- Processes medical record requests per policies and procedures
- Coordinates with Clinical Staff to ensure optimal patient experience
Education:
- High School Diploma or Equivalent Certificate
Required Skills:
- Minimum 2 years of experience in a medical office/health care setting
- Minimum 2 years of health care insurance experience
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM
- Strong desire to assist others and provide excellent customer service
- Must be highly dependable and organized
- Outstanding interpersonal skills
- An impeccably clean, polished, professional image
- The ability to learn quickly, retain training, problem solve and think independently
Preferred Skills:
- Understanding of medical terminology
We offer a competitive benefits package to our employees:
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
We also offer the following benefits for FREE:
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
