Service Coordinator

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

Provide Service and Operations support for the Power Generation Service Department. The coordinator plays a critical role in the daily operations associated with equipment service and repairs. Position requires constant interaction with the parts, service, and sales teams. The ability to effectively communicate with customers is essential in this role!

Essential Functions

• Monitor status of each vehicle repair to ensure that all appropriate information is collected to ensure timely invoicing.
• Review technician service reports to ensure appropriate warranty information is present and prepare for filing
• Review service reports prior to customer billing
• Collect all cash sales
• Close work orders; may include Warranty
• Be available during normal business hours to pitch in and help in any area where assistance is needed
• Gather PO#’s and approvals for closing work orders
• Monitor work in process daily for accuracy
• Payroll processing department employees
• Reconcile P-Card transactions for the shop
• Ensure all needed office supplies are on hand
• Assist Service Manager in preparing customer quotes and billings
• Take customer calls to schedule repairs
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High School diploma or equivalent is required. Two or Four-year degree is highly preferred.
• Previous experience in the Power Generation industry highly preferred.
• Successful candidate will have an excellent working knowledge of computers and Microsoft Office products.
• Experience in a fast paced customer oriented environment is essential
• Willingness to learn all aspects of service office operations
• Ability to adapt to an ever changing environment and to understand the importance of positive customer relations.

Computer Skills 

• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to use SAP software

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, and percentages. Ability to apply concepts of basic math.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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