What are the responsibilities and job description for the Customer Service Representative position at Carolina Cat?
Job Title: Part-Time Customer Service Representative
Company: Carolina Cat
Location: Remote
About Carolina Cat:
Carolina Cat is the trusted leader in providing high-quality equipment, services, and solutions for construction, mining, and other industrial sectors. We are committed to delivering excellence in everything we do, from our cutting-edge technology to our exceptional customer service. Join our team and become a part of a company that values both its employees and customers.
Position Overview:
Carolina Cat is seeking a reliable, personable, and professional Part-Time Customer Service Representative to join our team. In this role, you will provide excellent service to our customers by answering inquiries, processing orders, resolving issues, and ensuring customers receive the best experience possible. If you are passionate about helping others, have a positive attitude, and thrive in a fast-paced environment, we would love to hear from you!
Key Responsibilities:
- Respond to customer inquiries via phone, email, and online chat in a timely and courteous manner.
- Assist customers with product information, order status, and troubleshooting.
- Process customer orders, returns, and exchanges accurately.
- Handle customer complaints and resolve issues effectively, escalating when necessary.
- Provide information about services, products, and promotions to support customer decisions.
- Maintain up-to-date knowledge of company products and services.
- Work closely with internal teams to resolve customer issues and ensure satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Ensure customers have a smooth and positive experience throughout their interaction with Carolina Cat.
Qualifications:
- High school diploma or equivalent required; associate degree or some college coursework preferred.
- Previous customer service experience (1-2 years) preferred, ideally in a technical or industrial setting.
- Strong communication skills, both written and verbal.
- Problem-solving skills and a customer-first attitude.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and general computer skills.
- Must be detail-oriented and organized.
- Availability to work part-time hours, including weekends if needed.
Work Schedule:
This is a part-time position. Hours are flexible but may include evenings and weekends, depending on customer needs.
Benefits:
- Competitive pay based on experience.
- Opportunity to work with a supportive and dynamic team.
- Employee discounts on products and services.
- Access to career development and training opportunities.