What are the responsibilities and job description for the Veterinary Receptionist - Specialty Services position at Carolina Animal Specialty & Emergency?
Department: Receptionists
Location: Hickory, North Carolina
Make every interaction count. Help exceptional medicine happen.
When pets need advanced medical care, exceptional client service makes a difference. Carolina Animal Specialty and Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty team, primarily in Surgery and Rehabilitation, with additional support for Internal Medicine and Emergency services as needed.
This is an opportunity for a compassionate, organized veterinary professional who excels at communication, multitasking, and helping clients navigate their pets’ care.
Why Join Carolina Animal Specialty and Emergency Hospital?
At CASE, you'll work alongside an exceptional team of Emergency clinicians, specialists, technicians, and client service professionals who are passionate about delivering outstanding medicine while supporting one another every step of the way.
Our hospital provides advanced care in:
- Emergency and Critical Care
- Internal Medicine
- Surgery
- Advanced Diagnostics
What You’ll Do
- Welcome and Support Clients: Provide professional, compassionate service to clients and their pets throughout their visit.
- Coordinate Specialty Care: Schedule appointments, manage patient check-in and check-out, and support daily workflows for Surgery and Rehabilitation.
- Communicate with Care Teams: Coordinate with veterinarians, technicians, and other departments to support patient flow and client needs.
- Manage Records and Payments: Maintain accurate electronic medical records, verify client information, process invoices and payments, and manage related documentation.
- Support Hospital Operations: Answer incoming calls, relay messages, assist with client updates and follow-up communication, and provide reception coverage for Internal Medicine and Emergency when needed.
- Maintain an Organized Environment: Help keep the reception area welcoming, professional, and efficient.
- At least 2 years of veterinary reception, veterinary CSR, or veterinary medical office experience required.
- Previous experience working in a veterinary hospital.
- Excellent communication, customer service, and interpersonal skills.
- Strong organization, attention to detail, and the ability to manage competing priorities.
- Ability to remain calm, compassionate, and professional in emotionally challenging situations.
- Comfort using veterinary software and multiple computer systems.
- Preferred: Specialty or emergency veterinary experience, familiarity with veterinary terminology, and experience with ezyVet, Instinct, Cornerstone, AVImark, or similar systems.
Full-time | Monday–Friday | 7:00 AM–3:00 PM
This is a consistent first-shift, weekday position supporting Specialty services, with cross-department assistance as needed.
Work Environment
This is an active veterinary hospital environment that may involve frequent interruptions, changing priorities, animal noise, odors, fur, bodily fluids, and cleaning and disinfecting products. Candidates should be comfortable moving throughout the hospital, assisting with patient transport when needed, and safely handling or working around animals of varying sizes and temperaments. The role may require standing, walking, bending, and lifting or moving items up to 50 pounds, with assistance or appropriate equipment when needed.
What We Offer
Join a collaborative team committed to excellent patient care, professional development, and supporting the people behind the medicine.
Full-Time Benefits May Include:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Life insurance and disability coverage
- Employee Assistance Program and mental wellness resources
- Legal benefits and employee pet care discounts
- Continuing education and professional development opportunities
- Career growth opportunities across Innovetive Petcare’s network of hospitals
Benefits and program eligibility are subject to applicable plan and program requirements.
Join the CASE Team
At Carolina Animal Specialty and Emergency, exceptional medicine begins with exceptional people. Bring your veterinary client service experience to a team where organization, compassion, and communication help make advanced care possible.
Apply today to join CASE as a Full-Time Specialty Veterinary Receptionist / Client Service Representative in a Monday–Friday, 7:00 AM–3:00 PM role.
Salary : $16