What are the responsibilities and job description for the Inside Sales Support Representative position at Carolina Advanced Digital?
About Us
Carolina Advanced Digital, Inc. has been providing enterprise-class technology solutions to enterprise customers for over 40 years and is a leader in IT infrastructure, network security solutions, network design, and access control. We are a family-owned, service-disabled veteran-owned small business in NC that services federal customers throughout the United States.
The Opportunity
We are currently seeking an Inside Sales Support Representative to join our team in our Siler City location. This role provides a unique opportunity for an individual with a passion for technology and a strong commitment to servicing customers. The individual in this position will be providing customer service, support and account management for governmental/federal customers along with providing inside sales support to the Federal Sales Manager and other sales team members as required.
Job Responsibilities
Carolina Advanced Digital, Inc. has been providing enterprise-class technology solutions to enterprise customers for over 40 years and is a leader in IT infrastructure, network security solutions, network design, and access control. We are a family-owned, service-disabled veteran-owned small business in NC that services federal customers throughout the United States.
The Opportunity
We are currently seeking an Inside Sales Support Representative to join our team in our Siler City location. This role provides a unique opportunity for an individual with a passion for technology and a strong commitment to servicing customers. The individual in this position will be providing customer service, support and account management for governmental/federal customers along with providing inside sales support to the Federal Sales Manager and other sales team members as required.
Job Responsibilities
- Provide customer service and account support for government/federal customers
- Responsible for inside sales functions, quotes, contract maintenance
- Data entry and customer database maintenance
- Ensure the CRM system is updated with accurate customer information and sales progress
- Coordinate with distribution, customer, accounting and other operation teams to expedite sales processes
- Respond to customer inquiries about products, pricing, and delivery times
- Prepare sales reports and identify potential areas for process improvement
- A basic understanding of tech and IT concepts.
- Strong customer service and communication skills.
- Excellent organizational skills and the ability to prioritize tasks effectively.
- Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe.
- A proactive approach to problem-solving and the ability to work under pressure.
- Previous experience in a sales or customer service role.
- Experience using CRM software.
- Able to adjust rapidly to shifting priorities and customer needs.
- Must have dependable transportation for local travel
- Must have a valid driver’s license
- Candidate must be a US citizen and native English speaker (Due to the requirements of some of the federal contracts we service)
- Candidate must be able to pass a federal security background check, as required.
- Normal Office Hours: 8:30AM-5:00PM Mon-Fri
- Full-time Position
- Benefits and competitive pay
- Only on-line applications will be accepted
- No recruiters please