What are the responsibilities and job description for the Personal Vacation Planner position at Carnival Cruise Line?
Company Description Carnival Cruise Line, founded in 1972 and known as “The World’s Most Popular Cruise Line®,” carries millions of guests each year on fun and memorable vacations. The company offers diverse career paths across Marketing, IT, Accounting/Audit, Finance, Marine Operations, Human Resources, and more, with some roles offering remote flexibility. Headquartered in South Florida, team members enjoy on-site amenities such as a multi-station cafeteria, Starbucks, a gym, car wash services, in-person TechBar support, and an onsite floral vendor. Carnival provides competitive benefits, including health and dental coverage, 401(k) matching, stock purchase discounts, cruise discounts, and ongoing learning and development opportunities. As part of Carnival Corporation & plc, a Fortune 200 company with several sister cruise lines, Carnival is committed to a culture of diversity, equity, and inclusion for both shoreside and shipboard team members, as well as guests.
Role Description This is a full-time, on-site role based in San Antonio, TX. The person in this role will support daily operations by handling guest or internal inquiries, maintaining accurate records and documentation, and following established procedures and service standards. Depending on business needs, responsibilities may include coordinating with cross-functional teams, updating systems, preparing reports, and assisting with scheduling or logistics. The role requires consistent, professional communication via phone, email, or in-person interactions, as well as timely resolution of issues or escalation when necessary. The team member will be expected to follow company policies, contribute to process improvements, and uphold Carnival’s commitment to safety, service, and guest satisfaction.
Qualifications
Role Description This is a full-time, on-site role based in San Antonio, TX. The person in this role will support daily operations by handling guest or internal inquiries, maintaining accurate records and documentation, and following established procedures and service standards. Depending on business needs, responsibilities may include coordinating with cross-functional teams, updating systems, preparing reports, and assisting with scheduling or logistics. The role requires consistent, professional communication via phone, email, or in-person interactions, as well as timely resolution of issues or escalation when necessary. The team member will be expected to follow company policies, contribute to process improvements, and uphold Carnival’s commitment to safety, service, and guest satisfaction.
Qualifications
- Strong communication and interpersonal skills, with the ability to interact professionally with guests, colleagues, and leaders.
- Proficiency with basic office software (e.g., email, spreadsheets, word processing) and the ability to learn new systems quickly.
- Excellent organizational and time-management skills, with attention to detail and accuracy in documentation and data entry.
- Problem-solving skills and sound judgment, including the ability to prioritize tasks and handle issues calmly in a fast-paced environment.
- Customer service mindset, demonstrating empathy, patience, and a focus on delivering positive experiences.
- Ability to work on-site full-time in San Antonio, TX, and collaborate effectively in a team-based setting.
- High school diploma or equivalent required; additional education or relevant training in hospitality, business, or a related field is a plus.
- Prior experience in hospitality, travel, call center, or customer-facing roles is preferred but not required.
- Commitment to Carnival’s values, including diversity, equity, inclusion, safety, and ethical conduct.