What are the responsibilities and job description for the Analyst, Guest Experience Insights - (Qualtrics/Survey Mgmt) position at Carnival Cruise Line?
The Analyst, Guest Experience Insights is responsible for supporting the design, development, and implementation of analytics and reporting that assist the business in achieving strategic objectives and increasing productivity. Collaborates across business areas including Guest Commerce, Hotel Operations, Product Development, Marketing, and IT to achieve desired results. Serve as analytics expert / consultant and support to Guest and Hotel Operations business leaders.
Essential Functions:
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Remote
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
Essential Functions:
- Support the development of new business tools and processes that improve revenue optimization, support strategic projects, and objectives, and enable data-driven decisions.
- Queries, analyzes data and maintains reports using approved reporting tools to provide management with requested system driven information.
- Conducts qualitative and quantitative analysis and prepares metrics to support key strategic objectives for assigned business areas (culinary, beverage, etc.). Assess the operational impact of all analyses and make data-driven recommendations based on the results to improve revenue, guest experience or efficiencies.
- Prepares and delivers unified and cohesive presentation(s) to business leaders with insight and ideas based on analytics that supports strategies for the business areas assigned.
- Develop strategies to optimize processes, set frontline incentives for crew compensation (including payouts), evaluate performance, and create tools that will give shoreside and shipboard teams visibility.
- Collaborates across several business areas to identify ways to streamline and automate daily tasks that improve business effectiveness and efficiency.
- Develops dashboards, procedures, reports, and databases to track and maintain data for analytical purposes; prior experience using Qualtrics or similar platforms, data visualization tools (Tableau or Power BI) & working SQL knowledge (SAS is a plus). Provide ad hoc analytical support to operations senior management team.
- Design, test, and create new reporting solutions & infrastructure, including SQL queries, SQL Server Reporting Services (SSRS) reports, Power BI/Tableau dashboards, SAS & Qualtrics reports.
- Ad hoc & Team Support: Provide ad hoc analytical and reporting support for broader operational topics across the team, such as post-cruise survey, manning, no-shows, and other operational metrics, based on prioritization and capacity.
- Scope: Collaborates across Guest Commerce, Hotel Operations, Product Development, Marketing, and IT to design and implement analytics and reporting that drive strategic objectives. Provides dashboards, reports, and tools to enable data-driven decisions for shoreside and shipboard teams.
- Problem solving: Conducts qualitative and quantitative analysis to assess impact and optimize guest experience and operational processes. Translates data into actionable recommendations that improve operational efficiency and business outcomes.
- Impact: Enables measurable improvements in guest experience and operational effectiveness through data-backed strategies and automation initiatives. Provides visibility and actionable insights that support decision-making across multiple business areas.
- Leadership: Acts as an analytics consultant to business leaders by delivering insights and cohesive presentations that influence strategies. Leads development of reporting solutions and dashboards using tools like SQL, Tableau, Qualtrics, and Power BI.
- Bachelor's Degree - Business, Economics, Finance or Data Analytics
- 2 years of finance, revenue management or related analytical experience.
- Basic SQL & Programming Skills, with experience working with various databases and dashboards.
- Strong MS Office knowledge with a focus in Excel and PowerPoint.
- Proficiency in analytical tools SAS Enterprise Guide and Tableau.
- Working knowledge of database structure and Qualtrics or similar platforms.
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
- Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
- Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid Time Off
- Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
- Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement
- On-site Fitness center at our Miami campus
Remote
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf