2026 Internship - Business Strategy and Performance Analytics

Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

The Holland America Summer Internship Program is a 10-week paid (hybrid) summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry. The selected interns will work on departmental projects as well as participate in professional development and enrichment activities.

2026 Program Dates

• Program runs 10 weeks from June 15th - August 21st.
  
  

Eligibility

• Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher.
• MUST NOT be a graduating senior in the summer 2026.
  
  

Compensation

• Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr
  
  

Intern Project Details

As Holland America Line’s Business Strategy and Performance Analytics Intern you’ll:

• Analyze large datasets to understand customer spending patterns and behaviors.
• Utilize market trend analysis to anticipate industry changes.
• Address operational challenges specific to the cruise sector.
  
  

Key areas of focus will include:

• Technical Data Projects: Work with big data systems and tools such as Snowflake and PowerBI. Tasks may involve data integration, system transitions, and process documentation.
• Automation and Reporting: Contribute to enhancing data reporting systems with automation solutions and optimizing operational efficiencies.
• Advanced Analytics: Apply Python and other analytical tools to develop revenue forecasts and build predictive models based on historical data to support strategic decision-making.
  
  

We’re seeking candidates with a strong technical background who are proficient in data analysis, system integration, and analytical modeling.

Responsibilities

• Analyze customer behavior and spending patterns to develop predictive models to identify revenue enhancement opportunities.
• Develop and implement data models to forecast revenue trends and assess the effectiveness of pre-cruise and onboard promotions and offerings.
• Collaborate with various departments, such as marketing, sales, and operations, to align data insights with business strategies.
• Conduct A/B testing and evaluate the impact of different onboard services and pricing strategies.
• Prepare and present reports with actionable insights to senior management, aimed at maximizing onboard revenue and improving guest experience.
• Ensure the accuracy and efficiency of data by cleansing and organizing various datasets, understanding their interconnections, and streamlining sources.
• Engage in learning opportunities to deepen understanding of the cruise industry, including customer preferences, market trends, and operational challenges.
• Regular one-on-one meetings with various team members to gain deeper insights into the cruise industry, understand different roles and perspectives, and apply this knowledge to their analytical work.
  
  

Requirements

• Strong Excel understanding and background. Proficiency in data analysis tools and programming languages such as SQL, Python, R, or similar. Experience with data visualization tools like Tableau, Power BI, or similar. Familiarity with database management and data warehousing concepts.
• Strong analytical and problem-solving skills with a focus on detail and accuracy. Ability to interpret complex data and turn it into actionable insights. Experience in statistical analysis and predictive modeling is a plus.
• Excellent verbal and written communication skills to effectively convey data insights and recommendations. Ability to prepare clear and concise reports and presentations for diverse audiences.
• Ability to work independently and in a group environment with excellent communication skills, strong interpersonal and team working skills to interact with various departments and stakeholders.
• Ability to prioritize and maximize efficiency.
• Well organized and able to communicate effectively with colleagues and managers.
• The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills.
  
  

Majors Preferred

Computer Science, Information Systems, Data Science / Analytics, Business Analytics, Statistics, Economics

What You Can Expect

• Gain valuable experience. Gain confidence.
• Explore a new career path.
• Opens the opportunity to a future full-time job after graduation.
• Develop and refine skills.
• Network with professionals in the field.
• Develop an understanding of the type of working environment, field and industry that align with your career goals.
• Obtain job-related skills and experiences that will enhance your qualifications for future opportunities.
  
  

Deadlines

• Our 2026 application period will close on November 30, 2025.
  
  

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans With Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com