Market Manager | Retail | Carneros Resort & Spa

Position Overview:The Market Manager is responsible for overseeing the daily operations of Market at Carneros Resort and Spa, ensuring an exceptional guest shopping experience and maintaining the highest standards of product quality, merchandising, and service. This role combines strategic management with hands-on leadership to drive sales, manage inventory, and foster a welcoming and luxurious retail environment.

Key Responsibilities:

Guest Experience and Service Excellence:

• Deliver an exceptional guest experience by providing personalized service and expert product recommendations.
• Maintain a welcoming, organized, and visually appealing retail space that reflects Carneros Resort and Spa’s luxury standards.
• Handle guest inquiries, concerns, and special requests with professionalism and efficiency.

Operational Management:

• Monitor and address operational needs, such as equipment maintenance and product restocking, in a timely manner.
• Train and supervise Market associates to uphold service standards and operational excellence.
• Oversee daily operations, including opening and closing procedures, staff scheduling, and ensuring smooth workflow.

Inventory and Merchandising:

• Implement creative merchandising strategies to maximize sales and enhance the guest experience.
• Conduct regular inventory audits to track product movement and minimize shrinkage.
• Collaborate with the Retail and Guest Services Director to select and curate products that resonate with the resort’s brand and guest preferences.
• Manage inventory levels, ensuring that stock is maintained and displayed in alignment with merchandising standards.

Sales and Financial Accountability:

• Assist in preparing and managing the Market’s budget, ensuring cost control and revenue growth.
• Monitor and analyze sales data, identifying trends and opportunities for improvement.
• Drive sales by promoting featured products and implementing promotional strategies.

Leadership and Team Development:

• Provide coaching and development opportunities to enhance team skills and performance.
• Conduct regular team meetings to communicate goals, updates, and feedback.
• Recruit, train, and manage Market associates, fostering a positive and high-performing team environment.

Collaboration and Brand Alignment:

• Participate in resort-wide initiatives and events to showcase Market offerings and support overall resort objectives.
• Ensure all products and displays align with Carneros Resort and Spa’s branding and luxury image.
• Partner with other departments, such as Food & Beverage and Spa, to create cross-promotional opportunities and enhance guest experiences.

Qualifications:

• Previous experience in retail management, preferably in a luxury or boutique setting.
• Strong leadership and organizational skills, with a proven ability to manage a team effectively.
• Excellent guest service and interpersonal skills.
• Knowledge of inventory management and merchandising best practices.
• Financial acumen, including experience with budgeting and sales analysis.
• Proficiency in point-of-sale systems and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexible schedule, including availability to work weekends, holidays, and evenings as needed.