What are the responsibilities and job description for the Visitor Services Rangos Representative position at Carnegie Museums of Pittsburgh?
About the Daniel G. and Carole L. Kamin Science Center
Kamin Science Center is dedicated to inspiring learning and curiosity by connecting science and technology with everyday life. By making science both relevant and fun, the Science Center’s goal is to increase science literacy in the region and motivate young people to seek careers in science and technology. One of the four Carnegie Museums, the Science Center is Pittsburgh’s premier science exploration destination and the region’s most visited museum, reaching more than 500,000 people annually through its hands-on exhibits, camps, classes, and educational programs.
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This is a union position.
Visitor Services - Rangos Representative is responsible for participating in all levels of visitor service at the Rangos concessions stand, lobby, and inside the theater. Duties include greeting patrons and answering questions concerning the facility; proactively engaging visitors in dialogue in order to promote food and beverage products and ensure an excellent theater experience; selling food and drink items at the concessions stand; assisting individuals and groups with entry and seating into the theater; balancing cash drawer; keeping workspaces clean, orderly, well-stocked and presentable at all times; and participating in all levels of customer service and programming to achieve excellence in the theater and throughout the Kamin Science Center.
QUALIFICICATIONS:
EDUCATION & EXPERIENCE:
- High school diploma or the equivalent required.
- Exceptional customer service skills needed.
- One year of experience with handling cash required.
- Prefer one-year related work experience.
PHYSICAL REQUIREMENTS:
- Standing for long periods of time.
PRINCIPAL ACCOUNTABILITIES:
- Provide the highest level of customer service to visitors at the concession stand, lobby and inside the theater at all times.
- Provide excellent service to visitors in other areas of Kamin Science Center.
- Proactively greet customers in a friendly and efficient manner; answer questions, explain programming and food and beverage options, and assist with show and concessions selections.
- Provide fast, friendly and efficient service to all visitors at all times.
- Act to resolve visitor concerns or complaints, maintaining a courteous and gracious manner.
- Promote sales of all food and beverage items by suggestively selling items and ensuring that all items are properly displayed at all times.
- Successfully modify sales and service technique and speed to most effectively meet the needs of the visitor volume.
- Prepare food and drink items at concession stand and constantly monitor accessible stock to ensure that all varieties of concession items are available for sale at all times.
- Constantly monitor all food and drink preparation and storage systems to ensure proper operation and cooling/heating of product.
- Follow prescribed health code standards for preparing and serving food items.
- Maintain proper attire and grooming as to meet aforementioned codes.
- Successfully operate point of sale cash register with strong attention to detail and proper cash handling techniques at all times.
- Take routine precaution when making change for customers, entering tender type into register and protecting security of credit card numbers, paperwork, etc.
- Assist in maintaining an orderly and efficient queuing area in Rangos lobby.
- Assist visitors with entry into the theater, taking tickets, directing to appropriate seating.
- Provide any seating service needed to visitors with special needs.
- Assist visitors with exit of theater, providing any necessary assistance.
- Provide projectionists with support as needed.
- Provide support, guidance and issue resolution for visitors before during and after show.
- Keep knowledgeable of current changes and events within the Science Center in order to answer questions, cross sell services and programs; and meet the goals and objectives of the Visitor Services department and the Science Center.
- Attend scheduled Visitor Services meetings and training sessions.
- Serve as a backup for other divisions within the Science Center, on an as needed basis.
- Perform other duties as assigned.
Carnegie Museums is an Equal Opportunity Employer
The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.
*GUIDANCE ON ESSENTIAL FUNCTIONS: The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities. An individual is qualified if he or she can perform the essential functions of a job with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job. When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional guidance on essential functions follows below. Please note that the following guidelines are non-exhaustive. If you have any questions or need additional guidance, please contact Human Resources. A. Is the function required to be performed on a regular basis? If the function is rarely performed, it may not be essential. B. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function? The need for special expertise is an indication of an essential function. C. Does the position exist, at least in part, to perform the function? If so, the function is more likely to be essential. D. How much time is spent performing the function and how often? Note that even functions performed 10% of the time could be essential if they are required on a regular basis. E. Would elimination of the function fundamentally alter the job? If so, the function is more likely to be essential. F. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential. G. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it? If so, it is more likely to be essential.
Salary : $16