What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Carnegie Hill Institute?
Office Manager – Medical Billing & Insurance Verification
Carnegie Hill New York (CHNY)
New York, NY
Full-Time | In-Person | Monday–Friday | 8:00 AM–2:00 PM
About Us
Carnegie Hill New York (CHNY) is a respected outpatient treatment provider located on Manhattan’s Upper East Side. We deliver trauma-informed, harm reduction-based care for individuals living with substance use disorders through our:
- OTP (Opioid Treatment Program)
- CDOP (Chemical Dependency Outpatient Program)
We support recovery from opioids, alcohol, cannabis, stimulants, and other substances. CHNY emphasizes dignity, compassion, and evidence-based care.
We are currently seeking a full-time Office Manager with medical billing experience to support clinic operations and oversee administrative and billing functions.
Job Responsibilities
- Oversee front office and administrative operations for the clinic
- Manage patient check-in, intake coordination, scheduling, and patient flow
- Perform insurance eligibility verification using ePACES, Availity, and Medicare systems
- Support billing coordination and ensure accurate patient insurance records
- Maintain and update documentation within the electronic health record (EHR)
- Ensure accuracy of EHR entries in accordance with CHNY policy
- Maintain office supply ordering and inventory control
- Serve as a liaison between administrative, clinical, and executive teams
- Ensure a calm, organized, and welcoming environment for patients and staff
- Attend required program education and training topics
- Demonstrate professionalism and support trauma-informed and harm reduction-based care principles
Qualifications Required
- Experience with medical billing and insurance verification
- Working knowledge of ePACES, Availity, and Medicare eligibility systems
- Experience in administrative coordination or office management, preferably in a healthcare setting
- Strong organizational, communication, and multitasking skills
- High school diploma or equivalent
Preferred
- Bilingual English/Spanish
- Associate’s or bachelor’s degree
- Familiarity with electronic medical records (EMR)
- Experience with Method One / Computalogic is a plus; training will be provided
- Understanding of trauma-informed and harm reduction care models
Candidates should be dependable, detail-oriented, and comfortable working in a clinical environment.
Schedule
- Full-time, in-person
- Monday–Friday
- 8:00 AM–2:00 PM
Location
116 East 92nd Street
Manhattan, NY 10128 – Upper East Side
Conveniently accessible via the 4, 5, 6, and Q subway lines. CHNY's current website confirms the 116 East 92nd Street location.
Compensation
- Competitive hourly wage based on experience
- No health insurance or PTO benefits offered
- Training provided during onboarding, including Method One / Computalogic
- Supportive, mission-driven team environment
How to Apply
Please submit your resume and a brief cover letter via Indeed.
Applications will be reviewed on a rolling basis.
Join Our Team
Carnegie Hill New York is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from individuals of all backgrounds and lived experiences who are passionate about supporting recovery and community health.
Pay: $18.00 - $22.00 per hour
Expected hours: 30.0 – 40.0 per week
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have experience working with Medicare?
- Do you have experience working with Medicaid?
- Do you have experience with billing?
- Do you have experience with insurance recertification?
- Are you able to speak Spanish?
Work Location: In person
Salary : $18 - $22