Community Health Worker

Community Health Worker (CHW) Job Description

Reports To: Executive Director 

FLSA Classification: Full‑Time, Non‑Exempt

Pay rate: 18.50/hour

Location: Hybrid - on-site at different Cleveland community-based organizations and ~ 20 hours work from home.

Position Summary

Community Health Workers (CHWs) serve as trusted liaisons between health organizations and the public. They educate community members on health issues, connect clients to healthcare and social services, and help reduce barriers to care for underserved and unhoused populations. CHWs provide culturally appropriate health education, assist with Medicaid/SNAP enrollment, and coordinate care through the Better Health Partnership Pathways Hub Program.

Essential Duties & Responsibilities

• Build connections between vulnerable populations and healthcare/social service systems.
• Facilitate navigation of healthcare and government assistance programs.
• Coordinate care transitions and reduce social isolation among clients.
• Provide culturally appropriate health education (chronic disease prevention, nutrition, etc.).
• Advocate for individuals to receive appropriate services.
• Collect and enter client data into the Care Coordination System (CCS) in a timely manner.
• Participate in monthly Pathways Hub meetings and collaborate with care teams.
• Perform basic administrative tasks and maintain accurate client records.

Qualifications

• Certified Community Health Worker licensed under the Ohio Board of Nursing.
• High school diploma or GED required; associate or bachelor’s degree preferred.
• 1–2 years of related experience in community health, social services, or care coordination.
• Valid Ohio driver’s license and access to an insured vehicle.

Knowledge, Skills & Abilities

• Strong interpersonal and communication skills; ability to work effectively with diverse populations.
• Team oriented with effective time management and organizational skills.
• Flexible, empathetic, and able to problem solve under stress.
• Knowledge of community agencies/resources and multi‑system outreach programs.
• Proficiency in Microsoft Office 365 and related applications.
• Ability to think creatively and analytically.

Physical Requirements

• Regular local travel to community sites, partner organizations, and client appointments.
• Ability to lift and carry up to 25 pounds (e.g., outreach materials, supplies).
• Frequent standing, walking, and occasional bending during outreach and client support activities.
• Ability to work in varied community settings, including shelters and public spaces.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Conditions of Employment

• Must pass BCI and FBI background checks.
• Pre‑employment drug screening required.
• Employment is at‑will and may be terminated by either party at any time, subject to applicable law.
• Ongoing compliance with organizational health and safety policies required.

Equal Employment Opportunity (EEO)

Carmella Rose Health Foundation is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.