What are the responsibilities and job description for the Intermodal Customer Service Representative / Dispatcher position at Carmel Transport Inc.?
NOW HIRING: Customer Service Representative / Dispatcher
We are seeking a reliable, organized, and customer-focused Customer Service Representative / Dispatcher to join our trucking company. The ideal candidate will be responsible for coordinating driver schedules, communicating with customers, tracking shipments, and ensuring timely deliveries. Monday through Friday 9:30am to 6:30pm
Responsibilities:
- Coordinate daily routes
- Communicate with customers regarding shipment status and delivery updates
- Monitor driver progress and resolve transportation issues
- Schedule pickups and deliveries
- Maintain accurate records and documentation
- Provide exceptional customer service via phone and email
- Work closely with dispatchers, drivers and customers to ensure smooth operations
Qualifications:
- Previous dispatching, logistics, transportation, or customer service experience preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office and transportation software is a plus
- Dependable, detail-oriented, and team-focused
If you thrive in a fast-paced environment and enjoy helping customers while coordinating drivers and deliveries, we'd love to hear from you!
Work Location: In person