Business Analyst

Job Title: Business Analyst
Location: Santa Clara, CA – Onsite 3 days office
Years of Experience: 12-15 Years

Long term contract

Local profiles only
 

 
Job Summary:
We are seeking a highly skilled Business Analyst with a strong background in ServiceNow Software Asset Management (SAM) to join our dynamic team. The ideal candidate will possess a deep understanding of SAM processes and best practices, along with the ability to analyze business needs and translate them into actionable solutions. This role is critical in ensuring that our organization maximizes its software assets while minimizing costs and risks.
 
Responsibilities:
Collaborate with stakeholders to gather and document business requirements related to software asset management.
Analyze current SAM processes and identify areas for improvement to enhance efficiency and effectiveness.
Utilize ServiceNow SAM tools to manage software licenses, entitlements, and compliance.
Develop and maintain dashboards and reports to provide insights into software usage and compliance status.
Work closely with IT and procurement teams to ensure accurate software asset tracking and management.
Provide training and support to end-users on SAM processes and ServiceNow functionalities.
Stay updated on industry trends and best practices in software asset management and ServiceNow.
Facilitate meetings and workshops to drive consensus among stakeholders on SAM initiatives.

Mandatory Skills:
Proven experience as a Business Analyst with a focus on Software Asset Management.
Strong expertise in ServiceNow SAM, including configuration, implementation, and optimization.
Excellent analytical and problem-solving skills.
Ability to communicate complex concepts clearly to both technical and non-technical stakeholders.
Experience in gathering and documenting business requirements and creating functional specifications.

Preferred Skills:
Familiarity with ITIL framework and best practices.
Experience with other ServiceNow modules (e.g., ITSM, ITAM).
Knowledge of software licensing models and compliance regulations.
Strong project management skills and experience working in Agile environments.
Certifications related to Business Analysis or ServiceNow (e.g., CBAP, ServiceNow Certified System Administrator).

Qualifications:
Bachelor's degree in Business Administration, Information Technology, or a related field.
7-10 years of experience in business analysis, with a strong emphasis on software asset management.
Proven track record of successful project delivery and stakeholder engagement.
Strong interpersonal skills and the ability to work collaboratively in a remote environment.
If you are a motivated Business Analyst with a passion for software asset management and a strong background in ServiceNow, we encourage you to apply and join our team in driving effective software asset management practices.

Regards,

Himanshu

himanshu@carmansg.com