Order Entry Coordinator

Description

ABOUT THE COMPANY

Since 1965, Carlson Labs has been a leader in the vitamin and supplement industry and has won numerous awards for freshness, potency, purity, and flavor. Carlson is a family-owned and women-led company located in Lincolnshire, IL. We take pride in providing families with the highest quality vitamins, minerals, omega-3s, kids’ products and other nutritional supplements.

Job Summary

We are seeking a detail-oriented and highly organized Order Entry Coordinator to support our account operations, order processing, and logistics functions. This role is responsible for setting up and maintaining customer accounts, processing Electronic Data Interchange (EDI) orders, coordinating shipping and fulfillment, and supporting promotional pricing activities. The ideal candidate enjoys working with systems and data, thrives in a fast-paced environment, and takes pride in accuracy and organization. No prior EDI experience is required — we are willing to train the right candidate who demonstrates strong computer skills, attention to detail, and a proactive mindset.

Duties & Responsibilities

• Create and set up new wholesale, retail, professional, international and Canadian customer accounts
• Maintain monthly reports of newly created accounts and distribute to designated teams
• Update existing account information, including name, address, email, sales representative, payment terms, payment methods, and pricing codes
• Close and reopen customer accounts as needed and communicate updates to the Marketing team
• Process and manage Electronic Data Interchange (EDI) orders
• Review and enter customer orders accurately into internal systems
• Coordinate order fulfillment and shipping to ensure timely delivery
• Prepare and maintain order documentation and routing information
• Process inventory adjustments submitted by Marketing and Order Entry teams
• Assist with product discontinuations and maintain communication across departments
• Track new item discounts and maintain promotional calendars
• Review short-dated inventory monthly and apply or remove product tags based on inventory movement
• Review and process Promotional Pricing Requests (PPRs)
• Maintain promotional calendars and enter pricing updates into the system
• Set up and manage customer-specific promotions, discounts, and special pricing
• Enter recurring monthly promotions, including advertising specials, free goods, conventions, and sales initiatives
• Review and route literature and internal documentation packets
• Maintain organized records and ensure accurate data across systems
  
  

Requirements

• Proficient computer skills, including Microsoft Office Excel
• Strong attention to detail and accuracy
• Highly organized with the ability to manage multiple tasks
• Proactive, dependable, and solution-oriented with a strong work ethic
• Willingness to learn internal systems and processes