What are the responsibilities and job description for the Registrar - FT Days/Evenings position at Carlsbad Medical Center?
Seeking a full-time Registrar to support our Emergency Room Registration department at Carlsbad Medical Center, located at 2430 W Pierce St, Carlsbad, NM.
Working day and evening shifts: 7:00 am – 3:00 pm and 3:00 pm – 11:00 pm, respectively. These are 8-hour shifts, 5 days a week, with a requirement to alternate weekends and holidays.
We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
What We Offer
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions
Working day and evening shifts: 7:00 am – 3:00 pm and 3:00 pm – 11:00 pm, respectively. These are 8-hour shifts, 5 days a week, with a requirement to alternate weekends and holidays.
We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
What We Offer
- Competitive Pay
- Medical, Dental, Vision, and Life Insurance
- Generous Paid Time Off (PTO)
- Extended Illness Bank (EIB)
- Matching 401(k)
- Opportunities for Career Advancement
- Rewards & Recognition Programs
- Exclusive Discounts and Perks
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions
- Interacts with patients and their families to address questions and provide courteous, timely assistance.
- Regulates schedules based on procedure requirements, physician availability, and staffing needs.
- Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
- Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
- Collects and records patient financial responsibility estimates as applicable.
- Communicates operative reports daily to appropriate physician offices.
- Compiles and organizes documentation to ensure completion of patient medical records.
- Prepares charts for upcoming procedures, including nursing documentation and registration forms.
- Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
- Responds to requests for medical records in a timely and efficient manner.
- Answers and returns phone calls, addressing questions with professionalism and courtesy.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
- 0-2 years of experience in a customer service role required
- Strong interpersonal and customer service skills.
- Ability to handle sensitive information with confidentiality.
- Proficiency in using registration systems and insurance verification tools.
- Attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.