What are the responsibilities and job description for the Receptionist position at Carlsbad Lifehouse, Inc.?
Job Description:
We are seeking a compassionate, organized, and dependable Receptionist to be the first point of contact for our clients, visitors, and team members. As a vital part of our front office team, the Receptionist creates a welcoming and supportive environment for individuals seeking mental health and addiction services. This role requires sensitivity, professionalism, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Key Responsibilities:
- Greet and welcome clients, visitors, and staff warmly and professionally.
- Check in clients for scheduled appointments and coordinate with clinical staff.
- Collect client payments as necessary.
- Complete brief triage screenings for walk-in clients and gather initial service needs.
- Collect and enter insurance information accurately into the system
- Coordinate efforts to serve clients, including communication with clinicians, intake specialists, and case managers
- Maintain order in the lobby and front desk area
- Always uphold client confidentiality and HIPAA compliance
- Monitor and manage daily appointment flow, including late arrivals and no-shows
- Assist with administrative tasks when necessary.
- Support internal communication among departments for smooth service delivery.
- Respond calmly and effectively in high-stress or crisis situations.
Position Requirements:
- High school diploma or equivalent (required)
- Prior experience in a receptionist, front desk, or customer service role (preferred)
- Experience in a behavioral health or healthcare setting (preferred)
- Strong interpersonal and communication skills
- Proficient in Microsoft Office Suite and basic computer systems
- Ability to multitask and prioritize in a dynamic environment
- Knowledge of insurance terminology and processes is a plus
- Comfortable working with diverse populations and those in emotional distress
- Excellent attention to detail and organizational skills
- Bilingual (Spanish/English) a plus
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Work Location: In person
Salary : $15 - $17