What are the responsibilities and job description for the Retail Associate position at Carlo's Bakery Timesquare?
Location: 1500 Broadway, New York, NY 10036
Company: Carlo’s Bakery
Job Type: Full Time
About Carlo’s Bakery
Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture. Apply today and become part of the Carlo’s Bakery family — where passion, craftsmanship, and teamwork create something truly sweet every day!
Position Summary
As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.
Responsibilities
Arrive to work promptly and in full uniform on your scheduled days to work
Make sure customers are being taken care of and the store always looks great
Treat each customer with kindness and respect at all times
Ensure that product being sold is fresh and presentable
Ensure product quality by checking freshness, rotating products, and removing out-of-date products
Be an expert in our products and be able to explain them to customers
Package, weigh, and price all baked goods & merchandise
Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
Follow our cash handling procedures when using the POS to process customer orders
Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
Ensure that all shelves and displays are properly stocked and front-facing
Maintain back stock in good order
Operate and sanitize all Bakery equipment in a safe and proper manner
Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
Cleaning should be done at the end of your shift and when the storefront is slow
Maintain open communication with your supervisor and coworkers regarding any issues that may arise
Perform other duties as assigned by a supervisor
Carlo’s Way
“Hi, Welcome to Carlo’s Bakery.”
“How may I help you?”
“Sir” “Ma’am” “Miss”
“Please” “Thank you!”
“Please visit us again!”
Qualifications
High school diploma or equivalent is required
Experience in a similar customer focused work environment is preferred
Ability to work well in a busy environment
High energy and engaging personality
Professional demeanor
Ability to work on your feet for extended periods of time (8 hours a day)
Ability to work flexible hours, including weekends and holidays (according to customer demand)
(NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment
(NJ locations only) Serve Safe Food Handler Certificate holder or willing to obtain certification within 30 days of employment
A passion for cake!
Why Join Carlo’s Bakery?
Opportunity to grow with an internationally recognized brand.
Friendly and collaborative work environment.
Hands-on experience in the baking industry.
Employee discounts on our famous baked goods.